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HomeFirst Services

Case Manager- VESP

BRC – San Jose, California
Department BRC
Employment Type Full-Time
Minimum Experience Mid-level
Compensation DOE

POSITION:                                 Case Manager

PROGRAM/LOCATION:             Veterans Emergency Shelter Program (VESP)/

                                                   Boccardo Reception Center, San Jose, CA

SUPERVISOR:                            Program Manager

STATUS:                                     Full-time, Non-exempt



The Veterans Emergency Shelter Program (VESP) provides qualified homeless veterans with up to 60 days of emergency shelter and supportive services at the agency’s Boccardo Reception Center (BRC) facility in San Jose.  In collaboration with the local VA Palo Alto Health Care System, VESP has an 18-bed capacity.  The goal of VESP is to assist homeless veterans to successfully transition from homelessness into more stable living conditions, and to help participants increase their self-sufficiency.



> Provide shelter-based and community-based case management services to program participants

> Conduct client intake for homeless veterans, including eligibility verification, self-sufficiency assessment, and needs assessment

> Work with program participants to develop and implement an individual case management plan, and provide support to help them achieve their goals

> Meet regularly with program participants at a frequency determined by the clients’ needs and contract requirements

> Conduct ongoing re-assessments of the clients’ needs and self-sufficiency

> Provide appropriate referrals to other community services

> Build relationships and work with individual landlords and other longer-term housing providers to establish placements for clients and address client tenancy issues/problems once clients are placed

> Collaborate with community partners regarding support services for clients

> Document, via HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation

> Attend and actively participate in team and program meetings, activities and problem-solving endeavors, and contribute to open lines of communication within the team

> Organize and coordinate workshops that deal with issues pertinent to program participants, as appropriate

> Utilize supervision appropriately, while maintaining open lines of communication and providing updates on intake activity

> Make timely and accurate decisions in emergency or crisis situations with awareness of the need for safety of all participants involved, including mandated reporting

> Conduct program outreach

> Know and implement agency and program policies and procedures

> Maintain professional relations and conduct

> Assist with office-related tasks as needed

> Attend all internal and external meetings and trainings relevant to the position

> Other duties as assigned



Education and Experience

> Bachelor’s degree in Social Work or a related human services field required and a minimum of 1 year of relevant work experience  (Bachelor’s degree may be substituted by a high school diploma or GED and an additional 2 years of relevant work experience)

> MSW preferred


Skills, Abilities, and Knowledge

> Strong verbal and written communication skills

> Understanding of and sensitivity to Veteran issues, the needs of the homeless, and those with criminal backgrounds

> US Military Veteran is desired but not required

> Detail-oriented with good problem-solving skills and the ability to prioritize multiple tasks

> Ability to work with people of diverse social backgrounds and professional rank

> Knowledge and understanding of community resources and human services

> Experience networking in the local community

> Initiative, flexibility, and the capacity to respond effectively in all situations

> Ability to work independently with limited supervision

> Good computer skills, including proficiency in MS Office applications and the internet

> Able to work evenings and weekends as needed



> Ability to lift up to 30 lbs. on occasion




HomeFirst serves more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center.  In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.




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    San Jose, California
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