POSITION: RRH Outreach Specialist
PROGRAM/LOCATION: Rapid Re-Housing Program
SUPERVISOR: RRH - Program Manager
PROGRAM SUMMARY: The goal of the Rapid Re-Housing (RRH) program is to provide housing stability to homeless individuals and households in Santa Clara County, CA. We aim to achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing, including outreach and engagement, intensive, individualized case management services, housing search, and temporary financial assistance.
Direct Client / Property Service (80%)
- Understanding of working with a diverse Homeless population in Santa Clara County
- Perform outreach services, contacting homeless persons in all places where they congregate including, encampments, shelters, etc.
- Provide home-based outreach to RRH participants with the goal or reengagement in program participation
- Provide outreach to potential landlords throughout Santa Clara County, link with RRH Housing Specialist for engagement
- Provide RRH participants seamless linkage to RRH Case Manager and Housing Specialist
- Encouraging participant re-engagement efforts as needed
- Transport participants in an agency vehicle, to shelter, RRH office or other appropriate destinations
- Refer located clients to Case Manager immediately and no later than 1 business day
- Ensure RRH referrals meets the eligibly criteria.
- Track located and unable to locate referrals through internal Excel trackers etc.
- Understand and engage in executing various outreach strategies to locate and re-engage program participants in services
- Conduct tablet intake assessments as appropriate to determine client acceptance into the RRH program
- Ability to listen, comprehend, and effectively communicate information both in writing and orally with all individuals
- Complete all appropriate data collection, Salesforce, HMIS data entry, documentation, paperwork, and tracking of activities within 3 business days.
- Make timely and accurate decisions in emergency or crisis situations with awareness of need for safety of all clients, staff, or volunteers involved.
- Provide access to emergency shelter, meals, showers, and laundry services to unsheltered program participants
- Monitor and update outreach list/referrals trackers
- Weekend and after hour support required as needed
- Utilize supervision appropriately, maintaining open lines of communication and providing updates on activities regularly
- Know and follow agency and program policies and procedures
- Properly report any suspected cases of abuse
- Collaborate with team members to provide participants wrap-around support services
- Communicate effectively with potential landlords/property management
- Participate in training and education opportunities to maintain and improve proficiency.
- Other duties as assigned.
- Document, via progress notes in HMIS all case management activity within 3 business days and maintain all other case file paperwork and documentation
- Participate in ongoing analysis of and program alignment with industry best practices
- Proactively and consistently improve the quality and effectiveness of program services
- Maintain thorough, accurate records of program activities with every program participant, as required by grant contracts
- Attend all meetings relevant to the position
- Assist with office-related tasks as needed
- Assist with other duties assigned
Education and Experience
- High School Diploma, or Associate Degree preferred or equivelar experience in the filed Relevant experience in non-profit agencies
- Case management and/or outreach experience
- Experience in developing relationships with community partners and outside agencies
Skills, Abilities, and Knowledge
- Ability to quickly build trust and rapport in interpersonal relationships
- Strong written and oral communication skills
- Exceptional critical thinking and problem-solving skills ability to work independently
- Strong facilitation and mediation skills
- Ability to develop and maintain relationships with community partners and outside agencies
- Able to manage multiple projects concurrently
- Demonstrated ability to develop and maintain priorities and meet established deadlines
- Exceptional organizational skills
- High level of flexibility and ability to prioritize appropriately
- Ability to work with people of diverse socio-economic and cultural backgrounds
- Understanding of Fair Housing law and tenants’ rights and responsibilities
- Understanding of and strong adherence to social work ethics
- Understanding of and sensitivity to the needs of the homeless
- Basic computer skills, including knowledge of MS Office applications and the Internet
- Clean driving record
- Valid CA driver’s license and legally required insurance; reliable transportation
- Desire to continually develop skills and increase knowledge through lifelong traditional and experiential learning
- Strong sense of accountability
- Values being part of a coordinated team
- Demonstrates that the work is client-centered
- Exhibits leadership qualities (e.g. modeling desired behaviors, empowering others to act, appropriately challenging process barriers, celebrating accomplishments, etc.)
- High level of professionalism with internal and external audiences
- High level of cultural awareness, responsiveness, and competency
- Preference for field work over office-based work
- Enjoys providing hands-on instruction in basic living skills
ABOUT THE AGENCY:
HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.