Shift Supervisor - Emergency Interim Housing

EIH · San Jose, California
Department EIH
Employment Type FT/PT
Minimum Experience Mid-level
Compensation 65,000

POSITION:                                 Shift Supervisor

PROGRAM/LOCATION:          Emergency Interim Housing (EIH) San Jose, CA

SHIFT:                                            Day, Swing, Grave

SUPERVISOR:                             BHC Program Manager

STATUS:                                        Full-time/Part-time, Non-exempt



The Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing.


The EIH serves adults and is a referral based only program with no drop-in services provided. The EIH Bernal site will consist of adult sleeping units with private restrooms and showers, and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.


The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. 



Direct Client Service (90%)

  • Works collaboratively with Program Manager to ensure service delivery standards are met
  • Responsible for the care, safety and supervision of program participants, guest and staff
  • Implement and enforce EIH guidelines and EIH site rules by program participants
  • Assist with administrative duties to support the Program Manager including, screening applications, preparing reports, creating schedules and securing staff coverage as needed
  • Assist with interviewing, recruiting and training staff
  • Ensure the minimum staffing requirements per shift are met
  • Participate in staff progressive discipline including development of Corrective Action Plans
  • Ensure incident reports are accurate and completed in a timely manner
  • Welcome guests to the facility, including program participants, volunteers, staff, and community members
  • Ensure Resident Advocates document all services provided into HMIS within 3 business days
  • Provide supervision, job coaching and support to staff
  • Meet with each staff individually on a regular basis
  • Ensure rooms are booked and cleaned for workshop providers
  • Make timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
  • Supervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.
  • Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
  • Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model
  • Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
  • Ensure clothing, linens, toiletries, and other program supplies are in stock and accessible
  • Create cabin inspection schedule and follow up inspection schedule
  • Support with treatment of participants property prior to Move-In
  • Supervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure after hours emergency work is completed
  • Ensure cabin, facility, and perimeter checks are completed
  • Ensure set-up and break-down for any special events or activities
  • Complete and file all paperwork in a timely manner
  • Maintain professional conduct, attitude and appearance
  • Communicate to and delegate tasks to next shift Supervisor or Manager
  • Maintain confidentiality regarding clients, personnel and other internal agency affairs
  • Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community
  • Maintain compliance with agency/BHC site policies and procedures
  • Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention
  • Committed to treat each BHC guest with respect and dignity
  • Demonstrated conflict resolution skills


General (10%)

  • Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public
  • Assist with office-related tasks as needed
  • Attend all mandatory meetings, workshops, and trainings
  • Perform other general duties as assigned



  • Education and Experience
  • AA degree (or equivalent of 2 years of higher education) or three years of field experience in social services
  • Sensitivity to the needs of unhouses individuals
  • Experience working with unhoused population
  • Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds with various lifestyles, sexual orientations ad of all ages and genders


  • Skills, Abilities, and Knowledge
  • Proven ability to develop client service or housing plans
  • Ability to work with people of diverse social backgrounds; strong interpersonal skills
  • Strong written and oral communication skills
  • Working knowledge of Microsoft applications, email, and internet, and able to learn data entry using web-based database systems
  • High level of flexibility and ability to prioritize appropriately
  • Work effectively within a team
  • Strong sense of accountability
  • Strong customer service skills
  • Ability to multitask efficiently
  • Advocacy and case management skills
  • Knowledge of local social service resources/providers
  • Effective problem-solving skills
  • Demonstrate strong leadership skills
  • Excellent organizational skills and ability to complete tasks
  • Reliable; excellent punctuality and attendance for scheduled work shifts
  • Ability to work flexible hours, especially nights, weekends and overnights.  Must be available by telephone, on-call, and as needed during employee’s scheduled availability
  • Able to take initiative and work independently and productively with minimal supervision
  • Ability to meet deadlines and complete multiple tasks in a timely manner
  • Ability to maintain professional conduct, attitude, and appearance at all times
  • Must be able to work under pressure, handle stressful situations, and maintain flexibility


  • Ability to regularly lift up to 30 lbs.
  • Sensitivity to the needs of unhoused individuals and families
  • Desire to continually develop skills and increase knowledge



Home First is an equal opportunity employer and considers qualified applicants for employment   without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.


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  • Location
    San Jose, California
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