Case Manager - Emergency Interim Housing

EIH · San Jose, California
Department EIH
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $23.00 to $27.00

POSITION:                                 EIH Case Manager  

PROGRAM/LOCATION:          Emergency Interim Housing (EIH) San Jose, CA

SHIFT:                                        Day, Swing,

SUPERVISOR:                            EIH Program Manager

STATUS:                                      Full-time



The Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing.


The EIH serves adults and is a referral based only program with no drop-in services provided to individuals not enrolled. The EIH Bernal site will consist of adult sleeping units with private restrooms and showers, and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.


The Case Manager will work with the EIH team and program participants to support participants successful exits from EIH to stable permanent housing. 




  • Welcome agency guests into the facility including program participants, volunteers and staff
  • Maintain a case load providing case management and other direct service to all participants
  • Work with program participants to develop and implement an individual case management plan and provide support to achieve set goals
  • Provide community-based case management and referral services to program participants
  • Collaborate with community partners regarding support services for residents
  • Collaborate with EIH Resident Advocates, Clinicians, Community Engagement Coordinator, Program Manager and Associate Director to ensure comprehensive services are provided to participants
  • Partner with external service providers to support participants in reaching identified housing goal
  • Conduct client intake and program specific documentation
  • Conduct participant orientations with service providers and participants
  • Communicates any client challenges and success with services team
  • Utilizes supervision appropriately, maintaining open lines of communication and provide updates on intake activity
  • Maintain thorough, accurate records of case management activities with every program participant, as required by grant contract and internal compliance standards
  • Provide support services that foster positive working relationships with participants and partners
  • Provide support services that employ Trauma Informed Care, a Critical Time Intervention (CTI) model
  • Conduct engagement through a Strength Based approach
  • Ability to provide crisis-de-escalation interventions in a face passed environment
  • Monitor participant’s activities to ensure that they are compliant with program requirements
  • Participate in Case Conferencing to support participants in reaching personal and housing goals
  • Transition resident to the next appropriate level of care
  • Knows and implements agency and program policies and procedures
  • Properly reports any suspected cases of abuse
  • Maintains professional relations, healthy boundaries and conduct
  • Meets regularly with program participants at a frequency determined by their needs
  • Provide support during EIH community activities and events


Documentation (20%)


  • Documents, via progress notes in HMIS, all case management activity within 3 business days and maintains all other case file paperwork and documentation
  • Participates in ongoing analysis of and program alignment with industry best practices
  • Proactively and consistently improves the quality and effectiveness of program services
  • Complete and submit incident reports, behavioral contracts, and gross violations as needed
  • Conducts ongoing re-assessments of the resident’s needs and status, and documents assessment in HMIS


General (10%)


  • Attends all meetings/trainings relevant to this position
  • Assists with office-related tasks as needed
  • Assists with other duties as assigned




  • Bachelor’s degree and relevant experience in non-profit agencies (Bachelor's degree may be substituted by 2 years of case management experience)
  • Case management experience
  • Experience in developing relationships with community partners and outside agencies
  • Ability to manage multiple projects concurrently and be flexible with priorities
  • Demonstrated ability to develop and maintain priorities and meet established deadlines
  • Exceptional organizational skills
  • Strong sense of accountability
  • Ability to present oneself and the agency professionally to internal and external audiences
  • Ability to work as a member of a team
  • Ability to work with people of diverse socio-economic backgrounds
  • Understanding of and sensitivity to the needs of the unhoused
  • Preference for extensive office-onsite based work
  • Strong written and oral communication skills




We serve more than 4,000 adults, veterans, families, and youth each year at eight locations including the Boccardo Reception Center, which is the county’s largest homeless services center. In

35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.


Home First is an equal opportunity employer and considers qualified applicants for employment   without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. To apply, send resume and cover letter to


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  • Location
    San Jose, California
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation
    $23.00 to $27.00