Program Manager - Markham Plaza

· San Jose , California
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $88,400 DOE


POSITION:                                                       Program Manager

PROGRAM/LOCATION:                                San Jose

SUPERVISOR:                                                  Clinical Services Director

JOB TYPE:                                                        Full Time, Exempt

COMPENSATION: Up to                               $88,400, depending on experience and credentials




The Program Manager position is responsible for the day-to-day operations and management of onsite supportive services for a permanent supportive housing program in San Jose. This position provides direct management and support to the case managers and clinical staff. The goal of HomeFirst’s supportive services is to provide access to resources and support for individuals who are at-risk of becoming homeless, or who are facing homelessness. The supportive services will empower individuals to better-manage their daily lives, while promoting self-sufficiency in order to maintain their housing.  The program offers comprehensive supportive and clinical services to assist individuals with life skills and mental health services, and to link individuals to a network of community resources including, but not limited to, psychiatric services, medical services, employment resources, housing resources, and income resources.





Direct Services Oversight

With the guidance and direction of the Clinical Services Director, the Program Manager will support the program through the following activities:

  • Assist case managers in maintaining a case load
  • Oversee clinical services of the therapist by assigning and managing a caseload based on the needs of the clients
  • Independently manage the day-to-day operations of program, through management of all staff, and through communication with contract monitors and property management
  • Collaborate with community partners regarding support services for clients
  • Participate in property management meetings to collaborate on client issues and needs
  • Assist in the development of life skills workshops and groups to individuals, based on needs of the clients
  • Conduct ongoing staff training to ensure staff are successful in conducting and developing client intakes, and other documentation
  • Follow up with case managers as they work with clients to develop and implement an individual case management plan and provide support to help them achieve their goals.
  • Train staff to conduct ongoing re-assessments of the clients’ needs and status, and how to document assessments in our electronic health records system (HMIS), as needed.
  • Oversee that all documentation for program is conducted within agency guidelines and is maintained, updated in files, and stored confidentially.
  • Ensure staff completes all documentation, via progress notes in HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation.
  • Complete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities


Employee Management and Leadership

With the guidance and direction of the Clinical Services Director, the Program Manager will support the program through the following activities:

  • Monitor and evaluate staff work performance to ensure compliance with all expectations and standards of practice.
  • Work with staff to maintain thorough, accurate records of case management activities with every client and maintain files according to agency standards.
  • Organize the work of the program and delegate responsibility to staff members as appropriate.
  • Lead the program in providing ethical client care
  • Lead the program by taking initiative, along with the Clinical Services Director, in identifying areas of enhancement
  • Participate in program design and development
  • Participate in the development and upkeep of a program operations manual
  • Participate in creating policies and procedures, as needed
  • Recruit, hire, and supervise program staff
  • Ensure that all staff receive all mandatory trainings, per contract guidelines
  • Conduct regularly scheduled team meetings to ensure successful team communication
  • Ensure program staff adhere to program goals, objectives, and practices



  • Assist with office-related tasks as needed
  • Attend all job-related meetings, including program staff meetings, community meetings, and agency-wide meetings
  • Participate in opportunities for learning and skill maintenance/development, including internal and external training and workshops
  • Assist with other duties assigned
  • Know and implement agency and program policies and procedures
  • Maintain professional relations and conduct
  • Utilize supervision appropriately, maintaining open lines of communication and providing updates on individuals
  • Be available after hours for support during crisis situations, as needed




Education and Experience 

  • Bachelor’s degree in the social services field, required
  • Bachelor’s degree may be substituted by 4 years Social Services experience
  • 2 years’ experience supporting the homeless community or assisting individuals maintain housing, preferred
  • 1 year experience in a leadership role, preferred



Skills, Abilities, and Knowledge 


  • Strong written and verbal communication skills
  • Independent problem-solving skills and the ability to prioritize multiple tasks
  • Experience in developing relationships with and communicating with community partners and outside agencies
  • Knowledge and understanding of community resources and social services
  • Knowledge of mental health issues, preferred
  • Ability to manage multiple projects concurrently and be flexible with priorities, while meeting all program deadlines
  • Exceptional organizational skills
  • Strong sense of accountability
  • Ability to present oneself and the agency professionally to internal and external audiences
  • Ability to lead a team and work as a member of a team
  • Ability to work with people of diverse socio-economic backgrounds
  • Understanding of and sensitivity to the needs of the homeless population
  • Valid CA driver’s license, reliable transportation, and legally required insurance
  • Comfortable with using computer software and databases, such as Excel, and running reports 
  • Physical duties will include walking, sitting, ability to lift 25lbs 





We serve more than 4,000 adults, veterans, families, and youth each year at various locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In 40 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

Home First is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.

Thank You

Your application was submitted successfully.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Location
    San Jose , California
  • Employment Type
  • Minimum Experience
  • Compensation
    $88,400 DOE