POSITION: Case Manager
SUPERVISOR: Program Manager
ADDRESS: 3180 Newberry Rd. San Jose, Ca 95118
JOB TYPE: Non-Exempt
JOB STATUS: Regular, Full Time
COMPENSATION: $23 -$31, Depending on Experience and Education
The goal of HomeFirst’s North County Care Coordination Project is to provide permanent housing stability and maintenance for chronic homeless individuals and families in the Northern part of Santa Clara County, California. The agency’s North County Care Coordination Project will achieve this goal by providing participants with comprehensive supportive services to help them maintain or attain permanent housing. Intensive, individualized and therapeutic case management services coupled with linkage to a network of community resources- psychiatric, medical, and otherwise, assist clients to avert homelessness, maintain housing, and increase self-sufficiency. The North County Care Coordination Project is Medi-Cal certified and provides therapeutic services to program participants.
Direct Services (70%)
- Maintain a case load as a case manager of persistently homeless individuals in North Santa Clara County by providing intensive case management and other direct service to clients.
- Provide community-based case management services to program participants
- Works with landlords to address client tenancy issues/problems, including other team members as appropriate
- With the Program Manager, maintain accurate records of financial support given to clients and process financial assistance requests in a timely manner
- Collaborate with community partners regarding support services for clients
- Utilizes supervision appropriately, maintaining open lines of communication and providing updates on intake activity
- Knows and implements agency and program policies and procedures
- Properly reports any suspected cases of abuse
- Maintains professional relations and conduct
- Maintains thorough, accurate records of case management activities with every program participant, as required by grant contracts.
- Conduct client intake per HomeFirst and County requirements, including the Vulnerability Index - Service Prioritization Decision Assistance Tool (VI-SPDAT), the Service Prioritization and Decision Making Tool (SPDAT), Initial Mental Health Assessments, and other Medi-Cal documentation
- Works with program participants to develop and implement an individual case management plan, and provide support to help them achieve their goals
- Meets regularly with program participants at a frequency determined by the clients’ needs
- Provide appropriate referrals to other community services
- Assist clients with transportation needs to critical appointments
- Conduct outreach in the field to locate clients, often at parks, along the creeks and at encampments thought-out Santa Clara Country
- Support clients access and maintain Medi-Cal eligibility through recertification’s
- Work in partnership with CCP team to develop Treatment Plans and assessments
- Assist with other duties assigned
- Documents, via progress notes in HMIS, all case management activity within 3 business days and maintains all other case file paperwork and documentation
- Adhere to Medi-Cal standards in conducting and documenting Mental Health assessments, Treatment Plans and UNICARE notes.
- Mental Health Assessment must be completed every 2 years with Clinician support
- TCP must be completed annually and TCP interim every 6 months
- All Medi-Cal structured notes will be completed to standard and entered in UNICARE
- All SRD will be submitted to Medi-Cal program biller on time
- Participates in ongoing analysis of and program alignment with industry best practices.
- Proactively and consistently improves the quality and effectiveness of program services.
- Conducts ongoing re-assessments of the clients’ needs and self-sufficiency, and documents assessment in HMIS
- Attend all meetings relevant to this position, including weekly Care Coordination Project meeting with County and internal team
- Assist with office-related tasks as needed
- Assist with other duties assigned
- Bachelor’s degree + one year minimum social services experience, or minimum of three years human services experience
- Strong written and oral communication skills
- Experience in developing relationships with community partners and outside agencies
- Ability to manage multiple projects concurrently and be flexible with priorities
- Demonstrated ability to develop and maintain priorities and meet established deadlines
- Exceptional organizational skills
- Strong sense of accountability
- Ability to present oneself and the agency professionally to internal and external audiences
- Ability to work as a member of a team and can set and meet individual goals
- Ability to work with people of diverse socio-economic backgrounds
- Understanding of and sensitivity to the needs of the homeless
- Strong understanding of PTSD and chronic homelessness issues
- Preference to provide extensive field work and office-based work
- Enjoy providing hands-on instruction in basic living and financial skills
ABOUT THE AGENCY:
- We serve more than 5,600 adults, veterans, families, and youth each year at eight locations including the Sobrato Family Living Center, which is the county’s largest homeless services center. In 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.