Case Manager Rapid Re- Housing

BRC · San Jose, California
Department BRC
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $22.00 to $28.00

POSITION: Case Manager
PROGRAM/LOCATION: Boccardo Reception Center
SUPERVISOR: Program Coordinator


The goal of the RRH program is to provide housing stability to homeless individuals and families in the
city of San Jose, California. We achieve this goal by providing participants with comprehensive
supportive services to help them attain permanent housing including intensive, individualized case
 management services and targeted financial assistance.




Direct Services (70%)
• Maintain a case load providing intensive case management and other direct service to clients.
• Provide community-based case management services to program participants
• Refers client to eviction defense legal services as appropriate
• Works with individual landlords to address client tenancy issues/problems, including other team
   members as appropriate
• Works with Program Coordinator, maintains accurate records of financial support given to
   clients, and processes financial assistance requests in a timely manner
• Collaborates with community partners regarding support services for clients
• Utilizes supervision appropriately, maintaining open lines of communication and providing
   updates on intake activity
• Knows and implements agency and program policies and procedures
• Properly reports any suspected cases of abuse
• Maintains professional relations and conduct
• Maintains thorough, accurate records of case management activities with every program
   participant, as required by grant contracts.
• Conducts client intake including SPDAT, and needs assessment
• Works with program participants to develop and implement an individual case management
   plan, and provide support to help them achieve their goals
• Meets regularly with program participants at a frequency determined by the clients’ needs
• Provides appropriate referrals to other community services
• Monitor participant’s activities to ensure that they are compliant with program requirements
• Assists with other duties assigned


• Documents, via progress notes in HMIS, all case management activity within 3 business days
    and maintains all other case file paperwork and documentation
• Participates in ongoing analysis of and program alignment with industry best practices
• Proactively and consistently improves the quality and effectiveness of program services
• Conducts ongoing re-assessments of the clients’ needs and status, and documents assessment in HMIS 2


• Attends all meetings relevant to this position
• Assists with office-related tasks as needed
• Assists with other duties assigned


• Bachelor’s degree and relevant experience in non-profit agencies (Bachelor's degree may be
    substituted by 2 years of case management experience)
• Case management experience
• Experience in developing relationships with community partners and outside agencies
• Ability to manage multiple projects concurrently and be flexible with priorities
• Demonstrated ability to develop and maintain priorities and meet established deadlines
• Exceptional organizational skills
• Strong sense of accountability
• Ability to present oneself and the agency professionally to internal and external audiences
• Ability to work as a member of a team
• Ability to work with people of diverse socio-economic backgrounds
• Understanding of and sensitivity to the needs of the homeless
• Strong understanding of PTSD and Veteran issues
• Preference for extensive field work over office-based work
• Strong written and oral communication skills


We serve more than 4,000 adults, veterans, families, and youth each year at eight locations
including the Boccardo Reception Center, which is the county’s largest homeless services center. In
35 years of experience, we’ve learned that everyone has the potential to get housed and stay
housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we
Home First is an equal opportunity employer and considers qualified applicants for employment
without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender
identity, age, disability, veteran status, or any other status protected by law.

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  • Location
    San Jose, California
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation
    $22.00 to $28.00