Outreach Specialist Rapid Re-Housing

BRC · San Jose, California
Department BRC
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $22.00 to $26.00 per hour

POSITION: Outreach Specialist Rapid Re-Housing 
SUPERVISOR: RRH - Program Manager
STATUS: Full-time/Non-exempt

PROGRAM SUMMARY: The goal of the Rapid Re-Housing (RRH) program is to provide
housing stability to homeless individuals and households in San Jose, CA. We aim to achieve
this goal by providing participants with comprehensive supportive services to help them
attain permanent housing, including outreach and engagement, intensive, individualized
case management services, housing search, and temporary financial assistance.


Direct Client / Property Service (80%)
• Understanding of working with a diverse Homeless population in San Jose
• Perform outreach services, contacting homeless persons in all places where they
   congregate including, encampments, shelters, etc.
• Provide home-based outreach to RRH participants with the goal or reengagement in
   program participation
• Provide outreach to potential landlords throughout San Jose, link with RRH Housing
   Specialist for engagement
• Provide RRH participants seamless linkage to RRH Case Manager and Housing
• Encouraging participant re-engagement efforts as needed
• Transport participants in an agency vehicle, to shelter, RRH office or other
    appropriate destinations
• Refer located clients to Case Manager immediately and no later than 1 business day
• Ensure RRH referrals meets the eligibly criteria
• Track located and unable to locate referrals through internal trackers etc.
• Understand and engage in executing various outreach strategies to locate and reengage
   program participants in services
• Conduct intake assessments as appropriate to determine client acceptance into the
    RRH program
• Ability to listen, comprehend, and effectively communicate information both in writing
   and orally with all individuals
• Complete all appropriate data collection, HMIS data entry, documentation,
   paperwork, and tracking of activities within 3 business days
• Make timely and accurate decisions in emergency or crisis situations with awareness
   of need for safety of all clients, staff, or volunteers involved
• Provide access to emergency interim housing, or shelter to unsheltered program
• Monitor and update outreach list/referrals trackers
• Weekend and after hour support required as needed
• Utilize supervision appropriately, maintaining open lines of communication and
   providing updates on activities regularly
• Know and follow agency and program policies and procedures
• Properly report any suspected cases of abuse
• Collaborate with team members to provide participants wrap-around support services
• Participate in training and education opportunities to maintain and improve
• Other duties as assigned

Documentation (20%)
• Document, via progress notes in HMIS all case management activity within 3
   business days and maintain all other case file paperwork and documentation
• Participate in ongoing analysis of and program alignment with industry best practices
• Proactively and consistently improve the quality and effectiveness of program
• Maintain thorough, accurate records of program activities with every program
    participant, as required by grant contracts

General (10%)
• Attend all meetings relevant to the position
• Assist with office-related tasks as needed
• Assist with other duties assigned


Education and Experience
• High School Diploma, or Associate Degree preferred or equivelar experience in the filed
• Relevant experience in non-profit agencies
• Case management and/or outreach experience
• Experience in developing relationships with community partners and outside agencies

Skills, Abilities and Knowledge
• Ability to quickly build trust and rapport in interpersonal relationships
• Strong written and oral communication skills
• Exceptional critical thinking and problem-solving skills
• Ability to work independently
• Strong facilitation and mediation skills
• Ability to develop and maintain relationships with community partners and outside
• Able to manage multiple projects concurrently
• Demonstrated ability to develop and maintain priorities and meet established deadlines
• Exceptional organizational skills
• High level of flexibility and ability to prioritize appropriately
• Ability to work with people of diverse socio-economic and cultural backgrounds
• Understanding of Fair Housing law and tenants’ rights and responsibilities
• Understanding of and strong adherence to social work ethics
• Understanding of and sensitivity to the needs of the homeless
• Basic computer skills, including knowledge of MS Office applications and the Internet
• Clean driving record
• Valid CA driver’s license and legally required insurance; reliable transportation

• Desire to continually develop skills and increase knowledge through lifelong traditional
   and experiential learning
• Strong sense of accountability
• Values being part of a coordinated team
• Demonstrates that the work is client-centered
• Exhibits leadership qualities (e.g. modeling desired behaviors, empowering others to act,
    appropriately challenging process barriers, celebrating accomplishments, etc.)
• High level of professionalism with internal and external audiences
• High level of cultural awareness, responsiveness, and competency
• Preference for field work over office-based work
• Enjoys providing hands-on instruction in basic living skills

We serve more than 5,000 adults, veterans, families, and youth each year at seven
locations, including the Boccardo Reception Center, which is the county’s largest homeless
services center. In more than 40 years of experience, we’ve learned that everyone has the
potential to get housed and stay housed. We are relentlessly focused on eliminating barriers
to housing and stability for everyone we serve.

Thank You

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  • Location
    San Jose, California
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation
    $22.00 to $26.00 per hour