Intake and Billing Coordinator-

BHC site · San Jose, California
Department BHC site
Employment Type FT/PT
Minimum Experience Mid-level
Compensation $24.00

Job Description

 POSITION:                                                      Intake and Billing Coordinator- 32 hours

PROGRAM/LOCATION:                                HomeFirst Services of Santa Clara County

SUPERVISOR:                                                    Program Manager

ADDRESS:                                                          3180 Newberry Rd. San Jose, CA 95118

JOB TYPE:                                                          Non-Exempt

JOB STATUS:                                                     Regular, Full Time with Benefits, 32hrs/week

COMPENSATION:                                         Depending on Experience





The goal of HomeFirst’s North County Care Coordination Project is to provide permanent housing stability and maintenance for chronic homeless individuals and families in the Northern part of Santa Clara County, California. The agency’s North County Care Coordination Project will achieve this goal by providing participants with comprehensive supportive services to help them maintain or attain permanent housing. Intensive, individualized and therapeutic case management services coupled with linkage to a network of community resources- psychiatric, medical, and otherwise, assist clients to avert homelessness, maintain housing, and increase self-sufficiency.  The North County Care Coordination Project is Medi-Cal certified and provides therapeutic services to program participants.    




Billing (50%)


  • Assist with the client census and billing process for clinical services clients in collaboration with the 3rd party payer, Medi-Cal
  • Maintain client records
  • Maintain current Medi-Cal eligibility information
  • Assist with auditing, billing, and maintaining client and billing records
  • Input and maintain client information in the UNICARE system
  • Produce monthly billing reports and track productivity
  • Attend all billing-related meetings
  • Collaborate with Finance Dept on billing-related material
  • Perform other duties as necessary for the good of the agency and as assigned by supervisor.




Intake (25%)


  • Maintain referral logs, waiting lists, client census, and client tracking report and funding eligibility tracking system.
  • Initiate and manage admission and discharge process, ensuring that all required forms, consents, legal documentation, etc. are in place, and that all related activities have occurred in a timely manner.
  • Maintain tracking and data tools for programs including, but not limited to: Admit/Discharge, Program Censuses, Client Registry, and Document Tracking
  • Creating client charts, filing Medi-Cal documentation in client charts in a timely manner



Outreach (25%)


  • Provide support to case managers by obtaining documents to house clients (such as social security information, ID, income verification, general assistance)
  • Transport clients, as needed, to obtain documentation mentioned above
  • Support case managers in locating missing clients
  • Provide support as a back-up for emergency client needs
  • Support case managers in obtaining benefits for clients
  • Assist in engaging clients 





  • Attend all meetings relevant to this position
  • Assist with office-related tasks as needed
  • Assist with other duties assigned



  • Strong written and oral communication skills
  • Ability to manage multiple projects concurrently and be flexible with priorities
  • Demonstrated ability to develop and maintain priorities and meet established deadlines
  • Exceptional organizational skills
  • Strong sense of accountability
  • Ability to present oneself and the agency professionally to internal and external audiences
  • Ability to work as a member of a team
  • Ability to work with people of diverse socio-economic backgrounds
  • Understanding of and sensitivity to the needs of the homeless population
  • High School Diploma or equivalent required; AA or technical/vocational/secretarial school diploma preferred
  • Two years billing/administrative experience in a mental health or health care setting
  • Experience with Medi-Cal billing and Medi-Cal documentation
  • Experience with UNICARE system
  • Bilingual Spanish-speaking, preferred but not required




  • Valid CA Driver’s License
  • Reliable personal vehicle and clean driving record
  • Ability to lift up to 25 lbs. on occasion
  • Ability to visit clients in their homes, which may require walking up stairs





We serve more than 4,000 adults, veterans, families, and youth each year at eight locations including the Boccardo Reception Center, which is the county’s largest homeless services center. In

35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.


HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.


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  • Location
    San Jose, California
  • Department
    BHC site
  • Employment Type
  • Minimum Experience
  • Compensation