Housing Specialist RRRH

RRH · San Jose, California
Department RRH
Employment Type Full-Time
Minimum Experience Mid-level

POSITION:                              Housing Specialist 

PROGRAM/LOCATION:       Re-Entry Rapid Re-Housing Newberry, San Jose, CA

SUPERVISOR:                     Program Coordinator      

STATUS:                               Full-time, Non-exempt




The goal of HomeFirst’s Re-Entry Rapid Re-housing (RRH) program is to provide housing stability to homeless individuals who have been involved in the criminal justice system in the County of Santa Clara, CA. The agency’s Re-Entry RRH program will achieve this goal by providing participants with comprehensive supportive services through outreach and engagement, intensive, individualized case management, housing search, employment support, and temporary financial assistance.




Direct Service (70%)


  • Assist participants in assessing their housing needs
  • Assist participants with securing appropriate permanent housing through housing search,
  • application assistance, and other supportive services
  • Educate participants in tenant rights and their responsibilities as good tenants
  • Actively seek and identify available housing opportunities
  • Participate in countywide collaborative efforts to access and track housing resources
  • Maintain a safe and secure environment for all participants
  • Maintain accurate records of financial support given to clients and process financial
  • assistance requested in a timely manner
  • Collaborate regularly with Re-Entry RRH Case Managers at a frequency determined by the clients’ needs to support participants in maintaining their housing
  • Collaborate with team members to provide participants wrap-around support services
  • Communicate effectively with Re-Entry staff and probation/parole officers
  • Share housing resources with Re-Entry RRH case management team
  • Establish and maintain productive working relationships with other departments 
  • Collaborate with community partners regarding support services for participants
  • Provide appropriate referrals to other community services
  • Conduct outreach for individuals connected to the Re-Entry Center
  • Engage in community-wide coordinated assessment efforts and documentation
  • Meet the program service delivery goals and outcomes
  • Conduct landlord outreach and coordinate with housing providers
  • Work with individual landlords/site managers to address client tenancy and provide
  • mediation as necessary
  • Develop housing opportunities for Re-Entry participants through networking, offering
  • incentives and resources to landlords/property management, and other means
  • Engage in community-wide coordinated assessment efforts and documentation
  • Maintain professional relations and conduct with partners and external agencies
  • Know and implement agency and program policies and procedures
  • Work with supervisor appropriately, while maintaining open lines of communication and
  • providing updates on participants and documentation
  • Advocate for clients’ housing needs and special circumstances
  • Transport clients in agency vehicle to view potential rental opportunities
  • Conduct presentations on RE-Entry RRH program at potential landlord recruiting events
  • Assist with other duties assigned




Documentation (20%)


  • Document, via progress notes in HMIS, all direct services provided within 3 business days
  • and maintain all other case file paperwork and documentation
  • Maintain thorough, accurate records of program activities with every program participant, as required by grant contracts
  • Assist case manager with conducting ongoing re-assessments of the clients’ needs and self-sufficiency, and document assessment in HMIS
  • Maintain up-to-date internal service tracking records
  • Participate in ongoing analysis of and program alignment with industry best practices


General (10%)


  • Attend all housing-related meetings, including trainings and workshops, and
  • periodically represent Re-Entry RRH at all required HomeFirst meetings, Re-Entry meetings and gatherings as needed
  • Assist with office-related tasks as needed 




Education and Experience


  • High school diploma or GED; Bachelor’s degree in Social Work or related human services field preferred
  • Minimum 1 year of relevant work experience
  • 2+ years of experience in housing services preferred




Skills, Abilities, and Knowledge


  • Ability to quickly build trust and rapport in interpersonal relationships
  • Strong written and oral communication skills
  • Exceptional organizational skills
  • Exceptional listening, critical thinking, and problem-solving skills
  • Proficient with Microsoft Office suite
  • Ability to work with people of diverse socio-economic backgrounds
  • Experience in developing relationships with community partners and outside agencies
  • Strong facilitation and mediation skills
  • Ability to make quick and sound decisions
  • Ability to manage multiple projects concurrently and be flexible with priorities
  • Demonstrated ability to develop and maintain priorities and meet established deadlines
  • ability to work as a member of a team
  • Ability to present oneself and the agency professionally to internal and external audiences
  • Enjoy providing hands-on instruction in basic living and financial skills
  • Understanding of fair housing law and tenants’ rights and responsibilities and understanding of and sensitivity to the needs of the homeless
  • Understanding of and sensitivity to the needs of the Re-Entry population
  • Understanding of and strong adherence to social work ethics




  • Desire to continually develop skills and increase knowledge through lifelong traditional and experiential learning
  • Strong sense of accountability
  • Value being part of a coordinated team
  • Demonstrate that the work is client-centered
  • Exhibit leadership qualities (e.g. modeling desired behaviors, empowering others to act, appropriately challenging process barriers, celebrating accomplishments, etc.)
  • High level of cultural awareness, responsiveness, and competency
  • Preference for field work over office-based work




  • Valid CA driver license and auto insurance; acceptable driving record
  • Reliable personal vehicle
  • Ability to visit clients in their homes, which may require walking upstairs
  • Able to work evenings and weekends as needed


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  • Location
    San Jose, California
  • Department
  • Employment Type
  • Minimum Experience