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HomeFirst Services

Resident Coordinator

BRC – San Jose, California
Department BRC
Employment Type On Call
Compensation $17/hr.

POSITION: Resident Coordinator

PROGRAM/LOCATION: Boccardo Reception Center/San Jose, CA

SHIFT: Day, Swing, Grave, On-Call

SUPERVISOR: Shelter Manager

STATUS: On-call, Full-time, Part-time/Non-exempt


The Boccardo Reception Center (BRC) is the largest homeless shelter and service facility in Santa Clara County with a capacity of up to 250 homeless persons. The BRC is a multiservice facility that offers numerous programs and services, including year-round emergency shelter, a medical clinic, public benefits enrollment and advocacy, job search and retention assistance, group workshops and additional resources, information and referral to community partners, housing search and financial assistance, and free restroom, shower, and laundry facilities.

The BRC facility is open and staffed seven days per week, 24 hours per day. Our focus is on providing a safe environment and the necessities of life.  Resident Coordinators are responsible for the care and supervision of the clients staying at the shelter.


Direct Client Service (90%)

 Responsible for the care, welfare, safety, and security of clients during their shelter stay

 Ensure fair procedures and practices, as well as safety within the facility

 Provide information, referrals, housing resources, and program support to shelter guests

 Assist with daily set-up and break-down of the shelter, including setting-up sleeping mats, tables and chairs, etc., as needed

 Welcome clients and volunteers to the facility

 Check clients into and out of the facility using the HMIS database

 Distribute clothing, linens, toiletries, and any other items supplied by the program

 Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Manager in a timely manner

 Conduct bed, facility, and perimeter checks

 Assist with monitoring meals and determining meal counts where appropriate

 Complete intake of homeless guests as required and program housing plans

 Assist with set-up and break down for any special events or activities Updated 051017

 Handle all emergencies by contacting appropriate staff/agencies

 Report any incidents and complete incident reports

 Participate in meeting the program’s service delivery goals and outcomes as outlined in the service management plan

 Other program duties as assigned

General (10%)

 Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public

 Assist with office-related tasks as needed

 Attend meetings, workshops, and trainings as requested

 Perform other duties as assigned by supervisor


Education and Experience

 High School Diploma or GED

 Experience working with the homeless population preferred

 Experience in customer service strongly preferred

Skills, Abilities, and Knowledge

 Ability to work with people of diverse social backgrounds

 Ability to take direction

 Strong written and oral communication skills

 Familiarity with computers, email, internet preferred and able to learn data entry into HMIS

 High level of flexibility and ability to prioritize appropriately

 Ability to present oneself and the agency professionally to internal and external audiences

 Ability to work as a member of a team

 Ability to regularly lift up to 30 lbs.


 Sensitivity to the needs of homeless individuals and families

 Observant of the environment and the people within it

 Desire to continually develop skills and increase knowledge

 Values being part of a coordinated team

 High level of professionalism with internal and external audiences

 Strong sense of accountability

 Strong customer service skills


HomeFirst is a leading provider of services, shelter and housing opportunities to the homeless and those as risk of homelessness in Santa Clara County. We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

Home First is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. 


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  • Location
    San Jose, California
  • Department
  • Employment Type
    On Call
  • Compensation
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