Community Engagement Coordinator

Admin · San Jose, California
Department Admin
Employment Type Full-Time
Minimum Experience Mid-level
Compensation DOE

POSITION:                          Community Engagement Coordinator

PROGRAM/LOCATION:   Emergency Interim Housing/BHC

STATUS:                              Full-time/Non-exempt

REPORTS TO:                       Chief Development Officer




HomeFirst is serving as a lead program provider to the City of San Jose’s Emergency Interim Housing Communities (EIH). EIH is in response to our community’s increased need to care for our homeless neighbors during COVID-19. The EIH program will transition in phases, first to meet the most urgent needs as it relates to COVID-19, then into more traditional Bridge Housing Communities. EIH and BHC are collaborations of agencies working together to provide interim housing opportunities to unhoused adults. These specific communities Rue Ferrari and Bernal (two sites) are designed to offer safe refuge in a way that offers privacy and supportive programming. HomeFirst is contracted to coordinate services, community engagement, and programming all designed to empower and build self-sufficiency for those transitioning from homelessness to permanent housing.


Volunteer Coordination (50%)

  • Serve as the coordinator for EIH/BHC volunteer activities, including placement, scheduling, and appreciation/recognition of volunteers
  • Identify new opportunities to engage groups, individuals, and corporations in the agency’s work
  • Work with program team to help meet volunteer needs for the program
  • Build and maintain strong community relationships
  • Complete and track enrollment applications, code of conduct, confidentiality, release forms, and sign-in forms
  • Track all TB testing, Food Handling certifications, and fingerprinting for various volunteer duties
  • Ensure that badges and volunteer sign-in forms are available at the location
  • Ensure that volunteers and staff are trained on the proper use of the volunteer portal
  • Communicate with volunteers in a timely manner.  Answer all inquiries via phone or email
  • Work with Director of Emergency Shelter Services and program staff to ensure compliance with all agency policies regarding volunteers
  • Maintain calendars for dinners, activities, and workshops and confirm all scheduled dinners, activities, and workshops on a weekly basis
  • Provide volunteer calendar to appropriate personnel weekly


Engagement Activities (50%)

  • Schedule site tours with potential volunteers and/or donors
  • Actively develop relationships with businesses that would complement and support program needs, providing workshops, in-kind donations, and general support
  • Collect all donation forms (from in-kind and other donations) and return completed forms to the office of Fund Development
  • Work with program staff to be aware of current in-kind donation needs
  • Work with the Development and Communications staff to provide logistical and tactical support for the agency’s special events, share information on key community relationships, and assist with developing social media stories
  • Build community awareness about BHC; attend community-based fairs and other community initiatives with goals that align with HomeFirst’s mission
  • Report on engagement activities and impact on senior staff


Education and Experience

  • HS diploma with 4 years of experience in a community-based agency. The ideal candidate will have community engagement, volunteer coordination, communications or journalism background or BA with 2 years of experience in a related field and 1 year of supervisory experience 


Skills, Abilities, and Knowledge

  • Excellent interpersonal skills, the ability to work well with all levels of management, staff, vendors, and with people of diverse social backgrounds
  • Strong written and oral communication skills
  • High level of flexibility and time management skills; able to manage multiple projects concurrently
  • Demonstrated ability to develop and maintain priorities and meet established deadlines
  • Able to take direction and work as a team member
  • Ability to present oneself and the agency professionally to internal and external audiences
  • Exceptional organizational skills
  • Strong computer skills
  • Sensitive to confidential matters
  • Able to work some nights and weekends as required



  • Desire to continually develop skills and increase knowledge
  • The value of being part of a coordinated team
  • High level of professionalism with internal and external audiences
  • Exhibit leadership qualities
  • Strong sense of accountability



  • Clean driving record; valid, current CA driver license and auto insurance
  • Able to use a personal vehicle with reimbursement for mileage if a company vehicle is not available
  • Able to occasionally lift up to 30 lbs.



We serve more than 5,000 adults, veterans, families, and youth each year at multiple locations throughout Santa Clara County, including the Boccardo Reception Center (BRC), which is the county’s largest homeless services center. With more than 40 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.


HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.



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  • Location
    San Jose, California
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation