Director of Interim Housing

BRC · San Jose, California
Department BRC
Employment Type Full-Time
Minimum Experience Experienced
Compensation $100,000 per year

Position:                                  Director of Interim Housing

Location:                                 Boccardo Reception Center (BRC)

Employment Type:                   Regular Full Time, Exempt

Compensation:                         100k


Program Summary:

This Director of Interim Housing will oversee HomeFirst’s Interim Housing Services department within the Emergency Housing Division. This Division encompasses all programs serving individuals and families who are homeless and seeking immediate temporary housing or shelter. Under the guidance of the agency’s Vice President (VP) of Emergency Housing Division, the Director of Interim Housing will oversee the Interim Housing Department which included Bridge Housing Communities, Emergency Interim Housing sites, and support services teams assigned to shelter-based programs.


The Director of Interim Housing supervises and supports a team of Program Managers assigned to various programs and projects within the department. In partnership with the VP of Emergency Housing Division, the Director of Interim Housing will support in planning, design, and implementation of Interim Housing Services that promote performance outcome metrics for all Interim Housing sites assigned and all aspects of program oversight and implementation within their department.   



The Director of Interim Housing is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time-sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.


The needs of the 24/7 operations, programs, community partners, staff, and program participants may compete, so the Director of Interim Housing must be skilled in mediating conflicting demands and de-escalation. They are a professional representative of the agency and can communicate persuasively when needed to enhance partnership opportunities or resolve crises.


Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations, including Veterans. Enjoys practicing a strength-based approach in fast-paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing serious mental illness or maybe intoxicated.


HomeFirst is a culturally diverse company in a similarly diverse community, and the Bridge Housing Services Director desires to work with people from a variety of social and economic backgrounds. To that end, the Bridge Housing Services Director cultivates a connected and mutually supportive team.




  • Works with VP of Emergency Housing Division and the agency Executive Leadership Team to plan, deliver and monitor strategic plan goals and outcomes;
  • With the VP of Emergency Housing Division and agency Quality control Department, support the monitoring, analysis, and evaluation of program performance
  •  Works with VP of Emergency Housing Division in visioning new program        development, as well as developing operational plans for the program areas;
  • Facilitate collaborative decision-making regarding program development and implementation;
  • Works to expand and deepen the agency's external partnerships to ensure the highest level of service possible to those experiencing homelessness;
  • Responsible for the implementation and monitoring of services and deliverables identified within assigned contracts;
  • Responsible for support services in shelter settings, including researching best practices and implementing programmatic upgrades as necessary;
  • Works in conjunction with the VP of Emergency Housing on the oversight of all budget items related to program areas assigned, as well as the development of an annual budget;
  • Responsible for maintaining best practices regarding compliance, contract reporting, and data collection of assigned programs and contracts;
  • Recruit, evaluate, and train program managers and assists them in the development of their team and professional growth;
  • Provides regular one to one supervision with team members as well as conducts team meetings
  • Assists with personnel recruitment for 24/7 operations. interviewing, hiring, and employee separation as needed ;
  • Attends community meetings as needed and represents HomeFirst in a professional manner;
  • Ensures program areas assigned are aligned with local CoC efforts;
  • Attends non-local meetings and conferences as required by grantors;
  • Ensures the timeliness and accuracy of data entry as well as monitors data for quality and compliance;
  • Builds and maintains positive working relationships with contract monitors such as. City, County, Veterans Affairs and private funders;
  • Maintain awareness of emerging Emergency and Interim Services trends including agency-wide, and nationally;
  • Report out regularly to VP and Program Managers on status of internal Emergency and Interim Services matters as well as policy changes;
  • Coordinate effective departmental communications, ensuring clear and consistent messaging;



This role is further responsible for modeling the values and principles of HomeFirst within the agency and the broader community.


  • The Director of Interim Housing is relentless in their commitment to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through thoughtful, strategic program design and a scientific approach to performance improvement. Their participation in the continuous testing, analysis, and refinement of programs reflects their personal pursuit of excellence in all that they do.  


  • The Director of Interim Housing is able to navigate the competing demands of internal and external stakeholders and balances their passion for service with developed business acumen


  • HomeFirst is a diverse company in a diverse field, and the Director of Interim Housing desires to work with people from a variety of social and economic backgrounds. 


Minimum Qualifications:

  • Bachelor’s degree in Social Services or related field (Bachelor's degree may be substituted by 4 years of management experience, in addition to the requirement below);
  • Minimum 5 years experience in social services or non-profit sector;
  • 1 year of experience working in emergency homeless services, management capacity



  • Able to perform sedentary work;
  • Able to lift up to 30 lbs. on occasion;
  • Ability to use keyboard and read computer screens for extended periods;
  • Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;
  • Fluent in Microsoft Office Suite


 Benefits of joining the HomeFirst team

  • Professional growth opportunities within the organization
  • 100% medical coverage for employees with an opportunity to add dependents at a shared cost
  • 401k match up to 4%
  • 11 observed Holidays
  • Generous PTO, accrual begins with 120 hours annually and increase with tenure
  • 4 hours of Community Engagement provided annually
  • Access to our Emergency Assistance Program (EAP) services
  • Pet Insurance options available

 About HomeFirst Services:

Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services.  We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.


HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County. 


Services include:

  • Homelessness prevention
  • Emergency and cold-weather shelters
  • Comprehensive Veterans’ Services
  • Rapid Rehousing programs
  • Bridge Housing Communities
  • Emergency Interim Housing
  • Affordable permanent housing
  • Permanent Supportive housing
  • Street-based outreach


HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Thank You

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  • Location
    San Jose, California
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation
    $100,000 per year