POSITION: Housing Specialist
PROGRAM: Supportive Services for Veteran Families (SSVF)
LOCATION: Sobrato Family Living Center
SUPERVISOR: Program Manager
The goal of HomeFirst’s Homelessness Prevention program is to prevent homelessness for at-risk households in the County of Santa Clara, California. We achieve this goal by providing time-limited rental subsidies, case management, mediation, and other supports to program participants.
HomeFirst’s Homelessness Prevention program is a part of the Santa Clara County Homelessness Prevention System (HPS), a network of over 20 agencies working together to eliminate homelessness by preventing its occurrence.
Direct Services (70-80%)
- Work with individual landlords/site managers to address participant tenancy and provide mediation as necessary.
- Complete housing needs assessment
- Educate participants in tenant rights and their responsibilities as good tenants
- Actively seek and identify available housing opportunities
- Conduct direct landlord outreach
- Meet participants both in the office and in the field for community-based service delivery at a frequency determined by participants’ need
- Assist participants with rehousing services as needed. Rehousing efforts include housing search, application assistance, and other supportive services as needed
- Work collaboratively with individual landlords, community partners, and other team members to address participant housing stability
- Administer financial assistance as needed
- Utilize supervision appropriately, maintaining open lines of communication, and providing updates on service delivery
- Learn and demonstrate knowledge of agency and program policies and procedures
- Report any suspected cases of abuse and neglect in accordance with state-mandated reporter law
- Engage in system-wide case conferencing and coordination efforts
- Maintain accurate and timely records of services rendered, including but not limited to case notes, participant records, and financial transactions
- Maintain all other program documentation in accordance with policy
- Attend all meetings and required training relevant to this position
- Assist with office-related tasks as needed
- Assist with other duties assigned
Education and Experience
- Required bachelor's degree and a minimum of 1 year of relevant work experience. Bachelor’s degree may be substituted by a high school diploma or GED and an additional 2 years of relevant work experience).
- Skills, Abilities, and Knowledge
- Bilingual, bicultural preferred
- Exceptional mediation and bargaining skills
- Desire to work with people of diverse socio-economic backgrounds
- Strong sense of accountability
- Understanding of and sensitivity to the needs of people experiencing housing crises
- Demonstrated ability to meet deadlines and maintain priorities
- Strong written and oral communication skills
- Ability to develop professional relationships with community partners and outside agencies
- Values being part of a coordinated team
- Highly organized
- Proficient with Microsoft Office
- Enjoy providing hands-on instruction in basic living and financial skills
Benefits of joining the HomeFirst team:
- Professional growth opportunities within the organization
- 100% medical coverage for employees with an opportunity to add dependents at a shared cost
- 401k match up to 4%
- 11 observed Holidays
- Generous PTO, accrual begins with 120 hours annually and increase with tenure
- 4 hours of Community Engagement provided annually
- Access to our Emergency Assistance Program (EAP) services
- Pet Insurance options available
About HomeFirst Services:
Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.
HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County.
- Homelessness prevention
- Emergency and cold-weather shelters
- Comprehensive Veterans’ Services
- Rapid Rehousing programs
- Bridge Housing Communities
- Emergency Interim Housing
- Affordable permanent housing
- Permanent Supportive housing
- Street-based outreach
HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.
HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.