POSITION: Licensed LCSW, LMFT Behavioral Health Manager
PROGRAM/LOCATION: San Jose, CA
SUPERVISOR: Behavioral Health Senior Director
COMPENSATION: Starting at $91,000, DOE
STATUS: Full-time, Exempt
The position of Behavioral Health Manager is a Senior Leadership position. It’s an exciting new position, designed to oversee and strengthen the clinical services offered by HomeFirst Services. This is a perfect position for someone demonstrating strong management skills, is passionate about providing clinical leadership, while working with the homeless or formerly homeless populations. Together with the Behavioral Health Senior Director, the Behavioral Health Manager will provide clinical guidance and leadership for the agency. The manager will provide direct management, caseload assignment and oversight, and support for clinicians, and interns/trainees in a variety of programs at HomeFirst.
The Behavioral Health Manager is relentless in their commitment to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through thoughtful, strategic program design and a scientific approach to performance improvement. Their participation in the continuous testing, analysis, and refinement of programs reflects their personal pursuit of excellence in all that they do.
The Behavioral Health Manager is able to navigate the competing demands of internal and external stakeholders and balances their passion for service with developed business acumen.
HomeFirst Services is a diverse company in a diverse field, and the Behavioral Health Manager desires to work with people from a variety of social and economic backgrounds.
Direct Clinical Management
- Provide direct management, training, and guidance to clinicians, within the scope of practice, and consistent with licensing board and agency standards
- Provide oversite of all caseloads in all programs, to ensure that client-centered services are administered professionally and effectively and that they are consistent with HomeFirst values and principles
- Directly manage the clinical staff’s caseloads, timesheets, and schedules
- Oversee the hiring, onboarding, and evaluation of the clinical staff
- Provide clinical leadership in areas of assessment, case conferences, treatment plans, and interventions to ensure quality care
- Train and coach staff on Medi-Cal documentation standards, as needed, and review Mental Health Assessments, Transformational Care Plans, and Progress Notes as a Licensed Practitioner of the Healing Arts (LPHA)
- Organize and assign clinician caseloads
- Provide consultation, assessment, and intervention to agency staff, in response to client crises, including providing coverage in emergency situations
- Manage the on-call crisis telephone support rotation for clinical staff
- Identify gaps and trends, and take the creative initiative to address them, together with the Behavioral Health Director
- Participate in ongoing quality assurance activities, such as monitoring client care, facilitating the administration of satisfaction surveys, and ensuring compliance of client records and documentation
- Pursue the consistent application of industry best practices
- Support in the evaluation and analysis of department infrastructure and services
- Maintain ongoing awareness of community trends
- Attend and participate in staff, program, agency, and community meetings, as required
- Ensure license and continuing education credits are up to date
- Attend ongoing supervision training included but not limited to Reflective Supervision, Competency-Based Supervision, and additional behavioral health training on best practices and methods
- Ensure accurate and timely data entry of information into the electronic health records system
- Collaborate frequently and closely with various programs within the agency to provide seamless and quality service delivery
- Participate in departmental strategic planning with the Behavioral Health Senior Director, and support achievement of the identified goals
- Collaborate with the Training Department to identify, initiate, or facilitate in-house behavioral health training and workshops, for staff development and education
- Know and implement agency and program policies and procedures
- Forge internal and external partnerships to support department efforts
- This role is further responsible for modeling the values and principles of HomeFirst within the agency and the broader community.
Education and Experience
- Master’s degree in the mental health profession, required
- At least 4 years experience working in a behavioral health setting, preferred
- Current license from the California Board of Behavioral Sciences (BBS) as an LMFT or LCSW, OR current license from the California Board of Psychology (BOP) as a clinical psychologist.
Skills, Abilities, and Knowledge
- Knowledge of clinical techniques for assessment, treatment, and interventions for people with behavioral health illnesses
- Experience managing clinical staff
- Knowledge of the legal and ethical guidelines for clinical practice for each discipline and licensing board
- Demonstrated ability to both works independently and collaborate with teams
- Ability to organize and meet deadlines independently
- Ability to remain calm in emergency situations
- Work from a strength-based and harm reduction model
- Understanding of and sensitivity to the needs of the homeless and recently housed population
- High level of flexibility and ability to independently prioritize appropriately
- Work effectively with people from different value systems, ethnicities, cultural backgrounds, and disabilities
- Work effectively with vulnerable and under-represented populations
- Valid CA Driver’s License and auto insurance and a reliable personal vehicle a plus
- Comfortable and knowledgeable with using computer software and databases
- Physical duties will include walking, sitting, ability to lift 25lbs
AGENCY SUMMARY: HomeFirst is a leading provider of services, shelter, and housing opportunities to the homeless and those at risk of homelessness in Santa Clara County. We serve more than 4,000 adults, veterans, families, and youth each year at several locations, including our Boccardo Reception Center, which is the county’s largest homeless services center.
HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.
Benefits of joining the HomeFirst team
- Professional growth opportunities within the organization
- 100% medical coverage for employees with an opportunity to add dependents at a shared cost
- 401k match up to 4%
- 11 observed Holidays
- Generous PTO, accrual begins with 120 hours annually and increase with tenure
- 4 hours of Community Engagement are provided annually
- Access to our Emergency Assistance Program (EAP) services
- Pet Insurance options are available