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HomeFirst Services

Case Manager- RRH

SH – San Jose, California
Department SH
Employment Type Full-Time
Minimum Experience Mid-level


The goal of the Rapid Rehousing (RRH) program is to provide housing stability to homeless individuals and families in Santa Clara County.  We aim to achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing, including intensive, individualized case management services and targeted financial assistance.



Direct Services (70%)

   Maintain a case load providing intensive case management and other direct services to clients

   Provide community-based case management services to program participants

   Refer clients to eviction defense legal services as appropriate

   Work with individual landlords and other team members to address client tenant issues/problems 

   With the Program Coordinator, maintain accurate records of financial support given to clients, and process financial assistance requests in a timely manner

   Collaborate with community partners to provide support services for clients

   Utilize supervision appropriately, maintaining open lines of communication and providing updates on intake activity

   Know and implement agency and program policies and procedures

   Properly report any suspected cases of abuse

   Maintain professional relations and conduct

   Maintain thorough, accurate records of case management activities with every program participant, as required by grant contracts

   Conduct client intake, including SPDAT (Service Prioritization Decision Assistance Tool) and needs assessment

   Work with program participants to develop and implement an individual case management plan, and provide support to help them achieve their goals

   Meet regularly with program participants at a frequency determined by the clients’ needs

   Provide support services that employ a Critical Time Intervention (CTI) model

   Monitor participant’s activities to ensure that they are compliant with program requirements

   Transition client to the next appropriate level of care 

·      Conduct Outreach to locate referred individuals, determine eligibility and enroll as appropriate 

   Assist with other duties assigned 

Documentation (20%)

   Document in HMIall case management activity within days and maintain all other case file documentation

   Participate in ongoing analysis of and program alignment with industry best practices

   Proactively and consistently improve the quality and effectiveness of program services

   Conduct ongoing re-assessments of the clients’ needs and status, and document in HMIS

General (10%)

   Attend all relevant meetings 

   Assist with office-related tasks and other assigned duties, as needed


Education and Experience

   Bachelor’s degree and relevant experience in non-profit agencies (Bachelor's degree may be substituted with 2 years of case management experience)

   Case management experience

   Experience in developing relationships with community partners and outside agencies

Skills, Abilities, and Knowledge

   Ability to manage multiple projects concurrently and be flexible with priorities

   Demonstrated ability to maintain priorities and meet established deadlines

   Exceptional organizational skills

   Strong sense of accountability

   Ability to present oneself and the agency professionally and work as a member of a team

   Ability to work with people of diverse socio-economic backgrounds

   Understanding of and sensitivity to the needs of the homeless

   Strong understanding of PTSD and Veterans issues

   Preference for extensive field work over office-based work

>     Strong written and oral communication skills

>   *Able to work evenings and weekends as needed


HomeFirst serves more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.


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  • Location
    San Jose, California
  • Department
  • Employment Type
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