Shelter Manager

BRC · San Jose, California
Department BRC
Employment Type Full-Time
Minimum Experience Mid-level

Position:                                  Shelter Manager

Location:                                 Boccardo Reception Center (BRC)

Employment Type:                   Regular Full Time, Exempt


HomeFirst Services takes pride in its safety values, wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.


Program Summary:

HomeFirst's Boccardo Reception Center (BRC) shelter facility is located at 2011 Little Orchard Street, San Jose, CA. The BRC is the largest adult (18+) homeless shelter and service facility in Santa Clara County, with a capacity of up to 250 homeless individuals. The BRC is a multi-service facility that offers numerous programs and services, including a year-round emergency shelter, a seasonal cold weather shelter program, a medical clinic in collaboration with the County of Santa Clara’s Valley Medical Center, public benefits enrollment and advocacy, job search, and retention assistance, group workshops and additional resources, information and referral to community partners, housing search and financial assistance, and free restroom, shower, and laundry facilities. The BRC facility is open and staffed 24 hours per day, seven days per week, 365 days a year.


In coordination with the Shelter Services Director, the Shelter Manager will oversee and ensure the ongoing development and daily operation of the BRC shelter services and assist in the creation and implementation of new and innovative programs and support services to meet the ongoing and emerging needs of homeless adults.


  • Directly supervise shelter staff, including Assistant Shelter Manager, Shift Leads, Resident Coordinators, and Resident Advocates.
  • Assist with the supervision and guidance of other program staff, as necessary.
  • Ensure sufficient shelter oversight on every shift.
  • Conduct staff meetings, supervision, and performance appraisals. Assist with recruitment, hiring, and training efforts, as directed.
  • Assist staff with supporting participant efforts through a strengths-based framework, promoting values of self-sufficiency and empowerment throughout work with guests.
  • Ensure all shelter staff is properly trained.
  • Assist in representing the agency/shelter to funders, volunteers, visitors, and donors as needed.
  • Conduct and/or oversee appropriate crisis interventions and emergency responses. Act as an on-site resource for staff by assisting with and directly handling escalated individuals providing knowledge, keeping abreast of and communicating changes in working procedures and regulations.
  • Participate in the development and implementation of administrative and reporting systems. Produce and submit reports and information documenting services and progress;
  • Participate in the development and implementation of new shelter service programs;
  • Research nationally recognized or best practice shelter facilities to integrate high-quality strategies into the BRC shelter;
  • Implement and ensure adherence to the shelter grievance procedure. Ensure the program is in compliance with funding objectives and expected outcomes relevant to the department. Oversee and ensure the program maintains accurate records, files, correspondence, and data collection. Assist Shelter Services Director in developing and revising policies and procedures, operations manuals, emergency procedures, and program materials.
  • Serve as an information resource by conducting research, assembling data, and performing special projects; prepare and deliver presentations, reports, correspondence, and documents.
  • The shelter program operates 24 hours a day, seven days a week, and may require the Shelter Manager to serve as an “on-call” supervisor for assistance after hours and on weekends. This entails responding to calls regarding emergencies and requests for immediate consultation from shelter staff. Also includes managing and addressing facility-related emergencies that may arise.


Minimum Qualifications:

  • Bachelor’s degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public or non-profit administration. Degree may be substituted with two years of management experience in the non-profit or community service sector;
  • Minimum of two years of professional experience working with homeless or other vulnerable populations;
  • Demonstrated knowledge of issues facing program participants (e.g. substance use, mental health, domestic violence, resources for undocumented individuals, etc.);
  • Experience supervising staff and managing operations;


Skills, Abilities, and Knowledge:

  • Able to coordinate, implement, assist, supervise and evaluate program activities and diverse staff.
  • Able to establish and maintain effective working relationships with a variety of individuals and groups;
  • Able to make regular entries and oversee the Homeless Management Information System database.
  • Demonstrated ability to exercise appropriate authority when needed, to uphold program and personnel policies and procedures, and to support staff in doing so;
  • Experience in a crisis setting and ability to respond appropriately to emergencies, including contacting appropriate staff and/or contacting and interacting with police, fire, and medical personnel as needed;
  • Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.) is a must.
  • Strong interpersonal skills and oral presentation skills.



  • Valid CA Driver License
  • Able to perform sedentary work;
  • Able to lift up to 30 lbs. on occasion;
  • Ability to use keyboard and read computer screens for extended periods;
  • Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;


About HomeFirst Services:

Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services.  We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.


HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County. 


Services include:

  • Homelessness prevention
  • Emergency and cold-weather shelters
  • Comprehensive Veterans’ Services
  • Rapid Rehousing programs
  • Bridge Housing Communities
  • Emergency Interim Housing
  • Affordable permanent housing
  • Permanent Supportive housing
  • Street-based outreach

Benefits of joining the HomeFirst team

  • Professional growth opportunities within the organization
  • 100% medical coverage for employees with an opportunity to add dependents at a shared cost
  • 401k match up to 4%
  • 11 observed Holidays
  • Generous PTO accrual begins with 120 hours annually and increases with tenure
  • 4 hours of Community Engagement are provided annually
  • Access to our Emergency Assistance Program (EAP) services
  • Pet Insurance options are available


HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Thank You

Your application was submitted successfully.

  • Location
    San Jose, California
  • Department
  • Employment Type
  • Minimum Experience