Program Manager – Housing Retention Services

Newberry · San Jose, California
Department Newberry
Employment Type Full-Time
Minimum Experience Manager/Supervisor
Compensation 87,000

Position:   Program Manager – Housing Retention Services

Location:  Santa Clara County

Reports to: Director – Housing Retention Services  

Status: Full Time, Exempt


Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services.  We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.


HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County. 


Services include:

·         Homelessness prevention

·         Emergency and cold-weather shelters

·         Comprehensive Veterans’ services

·         Rapid Re-Housing programs

·         Bridge Housing Communities

·         Emergency Interim Housing

·         Affordable permanent housing

·         Permanent Supportive Housing

·         Street-based outreach


Benefits of joining the HomeFirst Team:

·         Professional growth opportunities within the organization

·         100% medical coverage for employees with an opportunity to add dependents for a shared cost

·         401k match up to 4%

·         12 observed holidays

·         PTO accrual begins with 120 hours annually and increases with tenure

·         4 hours of Community Engagement PTO provided annually

·         Access to our Emergency Assistance Program (EAP) services

·         Pet insurance options available




HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.


HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.


The Program Manager – Housing Retention Services supports the day-to-day monitoring and implementation of Permanent Supportive Housing type programming. They are accountable for program performance toward housing outcome metrics addressing recidivism and cumulative program exits into permanent housing, among others.


The Program Manager will provide supervision to approximately 8 Direct Service staff.




Knowledge and Experience, General

  • 2 years experience in human services
  • 1 year leadership experience
  • Bachelor of Arts in Social Work (BASW) degree or related human services field preferred, not required
  • Knowledge of homelessness and/or housing services
  • Fluent in Microsoft Office suite
  • Valid CA driver’s license and insurance, and reliable transportation




The Program Manager engages in attentive program oversight and pursues a high quality of care for program participants. They take a data-driven approach toward improving program outcomes.


Alongside the Director, the Program Manager is adaptable and responsive to the evolving needs of our program participants, funders, and direct service staff. They proactively seek to identify these needs, and value the input of others.


The Director is highly collaborative and enjoys a team-oriented environment. They actively foster the growth of their direct service staff and equip them for further advancement.


HomeFirst is a diverse company in a diverse field, and the Program Manager desires to work with people from a variety of social and economic backgrounds.



Project Management, Leadership

  • With the Director and agency Quality Control Department, support the monitoring and improvement of program performance toward permanent housing outcomes.
  • Engage in the consistent application of industry best practices in case management and permanent housing interventions.
  • Maintain compliance with contract, agency, and licensing requirements.
  • Supervise and ensure the accuracy of program billing.
  • Achieve identified program and position deliverables.
  • Adhere to task completion deadlines.
  • Engage in collaborative decision making in regards to program development and participant program interventions.
  • Report out regularly to Director and direct service staff on the status of program matters.
  • Forge internal and external partnerships to support case management and service efforts.


  • Recruit, evaluate, and support direct service staff in their professional development and administration of program services.
  • Provide effective program communications, ensuring clear and consistent messaging.



  • Attend all job-related meetings, including program staff meetings and agency-wide meetings.
  • Represent the agency in public speaking events as requested.
  • Participate in opportunities for learning and skill maintenance/development, including internal and external trainings and workshops.
  • Assist with other duties assigned.


Thank You

Your application was submitted successfully.

  • Location
    San Jose, California
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