Position: Program Manager – Housing Retention Services
Location: Santa Clara County
Reports to: Director – Housing Retention Services
Status: Full Time, Exempt
Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.
HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County.
· Homelessness prevention
· Emergency and cold-weather shelters
· Comprehensive Veterans’ services
· Rapid Re-Housing programs
· Bridge Housing Communities
· Emergency Interim Housing
· Affordable permanent housing
· Permanent Supportive Housing
· Street-based outreach
Benefits of joining the HomeFirst Team:
· Professional growth opportunities within the organization
· 100% medical coverage for employees with an opportunity to add dependents for a shared cost
· 401k match up to 4%
· 12 observed holidays
· PTO accrual begins with 120 hours annually and increases with tenure
· 4 hours of Community Engagement PTO provided annually
· Access to our Emergency Assistance Program (EAP) services
· Pet insurance options available
HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.
HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.
The Program Manager – Housing Retention Services supports the day-to-day monitoring and implementation of Permanent Supportive Housing type programming. They are accountable for program performance toward housing outcome metrics addressing recidivism and cumulative program exits into permanent housing, among others.
The Program Manager will provide supervision to approximately 8 Direct Service staff.
Knowledge and Experience, General
The Program Manager engages in attentive program oversight and pursues a high quality of care for program participants. They take a data-driven approach toward improving program outcomes.
Alongside the Director, the Program Manager is adaptable and responsive to the evolving needs of our program participants, funders, and direct service staff. They proactively seek to identify these needs, and value the input of others.
The Director is highly collaborative and enjoys a team-oriented environment. They actively foster the growth of their direct service staff and equip them for further advancement.
HomeFirst is a diverse company in a diverse field, and the Program Manager desires to work with people from a variety of social and economic backgrounds.
Project Management, Leadership
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