Resident Service Coordinator - Iamesi Village

Iamesi Village · San Jose , California
Department Iamesi Village
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $27.00/Hour

HomeFirst Services takes pride in its safety values, wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.

POSITION:                                     Resident Services Coordinator – Iamesi Village

PROGRAM/LOCATION:            San Jose

SUPERVISOR:                               Program Manager

JOB TYPE:                                     Full Time, Non-Exempt

COMPENSATION:                       $27.00/Hour



Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services.  We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.



The Resident Services Coordinator is responsible for providing a welcoming lobby environment to residents, providing drop-in services, and connecting residents to resources that support their stable housing. To this end, the Resident Services Coordinator participates in our collective effort to end and prevent homelessness.



Knowledge and Experience, General

  • 1 year paid or volunteer experience in social work or related human services required
  • Bachelor of Arts in Social Work or related human services degree preferred, not required
  • Proficient in Microsoft Office suite
  • Valid CA driver’s license


The Iamesi Village Resident Services Coordinator is passionate about serving others and sees themself in a helping profession long term. They enjoy meeting new people, are pro-active, and provide resources and assistance to residents to strengthen and support their housing stability.


They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Resident Services Coordinator participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.


HomeFirst is a diverse company in a diverse field, and the Resident Services Coordinator seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.



  • Communicate and collaborate with residents to understand and respond to resource needs.
  • Liaise with property management staff to foster a welcoming environment that supports residents’ housing stability.
  • Assist residents by offering drop-in services in the building lobby. This may include:
    • Providing connections to community resources for food, transportation, education, and other benefits
    • Tenant education
    • Information and referral
    • Other direct services
  • Maintain a guest log and information about upcoming community events.
  • Develop knowledge and familiarity with community resources and local organizations.
  • Prepare and distribute announcements and activity schedules to residents.
  • Utilize the database provided by HomeFirst to track and report on our services.
  • Maintain all required documents and records necessary to ensure the quality of services to all clients served.
  • Perform other duties assigned by supervisor.

HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County. 


Services include:

  • Homelessness prevention
  • Emergency and cold-weather shelters
  • Comprehensive Veterans’ services
  • Rapid Re-Housing programs
  • Bridge Housing Communities
  • Emergency Interim Housing
  • Affordable permanent housing
  • Permanent Supportive Housing
  • Street-based outreach


Benefits of joining the HomeFirst Team:

  • Professional growth opportunities within the organization
  • 100% medical coverage for employees with an opportunity to add dependents for a shared cost
  • 401k match up to 4%
  • 12 observed holidays
  • PTO accrual begins with 120 hours annually and increases with tenure
  • 4 hours of Community Engagement PTO provided annually
  • Access to our Emergency Assistance Program (EAP) services
  • Pet insurance options are available




HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.


HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Thank You

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  • Location
    San Jose , California
  • Department
    Iamesi Village
  • Employment Type
  • Minimum Experience
  • Compensation