Case Manager - Bilingual Spanish

BRC · San Jose, California
Department BRC
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $28.35/Hour

POSITION: Case Manager, Bilingual Spanish Preferred

PROGRAM/LOCATION: Designated Transitional Housing Beds Program

Boccardo Reception Center, San Jose, CA

SUPERVISOR: Program Manager

STATUS: Full-time/Non-exempt

HomeFirst Services takes pride in its safety values, wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.


The Dedicated Transitional Housing Beds Program (DTHBP) is a short-term program for 60 days that provides 22 dedicated beds at the Boccardo Reception Center (BRC) to shelter homeless adult individuals suffering from mental health illnesses. Program participants are referred by Santa Clara County’s Department of Behavioral Health. The DTHBP program provides linkage, case management, and support services with the goal of reducing mental health symptoms and increasing safety for those who would otherwise be homeless. The Case Manager will work with participants to obtain the life skills and income needed to move into stable housing in the future.


Direct Client Contact/Case Management (60%)

· Maintain a caseload of 22 program participants, providing consistent case management and crisis intervention

· Work collaboratively with program participants to develop an individual case management action plan and provide support to help participants achieve their goals

· Work in partnership with the county funders and program manager to ensure contract compliance

· Maintain thorough and accurate records for all participants, including documentation and electronic progress/case notes, following program and HomeFirst policy

· Conduct client intake per HomeFirst and Department of Behavioral Health requirements, including needs assessment

· Meet regularly with program participants at a frequency determined by the client’s need

· Provide appropriate referrals and linkage to other community services, including mainstream benefits and access to medical and behavioral services

· Conduct ongoing reassessments of the client's needs

· Facilitate non-clinical groups, workshops, and client activities

· Work closely with shelter manager and staff to assist participants in maintaining program compliance during their stay in the homeless shelter

· Work closely with the program Clinician to ensure the quality of care for each participant

· Work closely with external case managers of participants to ensure the quality of care for each participant

· Manage bed list and waitlists to make sure the program maintains the capacity

Service Documentation and Evaluation (30%)

· Maintain HMIS database by entering client data within three business days

· Effectively utilize meetings and supervision to support case management work

General (10%)

· Assist with office-related tasks as needed

· Attend all job-related meetings, including program staff meetings and agency-wide meetings

· Participate in opportunities for learning and skill maintenance/development, including internal and external training and workshops

· Assist with other duties assigned


Education and Experience

· Bachelor’s degree in Social Work or a related human services field and at least two years of case management experience

· Prior case management experience in a clinical setting preferred

Skills, Abilities, and Knowledge

· Ability to quickly build trust and rapport in interpersonal relationships

· Strong written and oral communication skills

· Exceptional listening, critical thinking, and problem-solving skills

· Strong facilitation and mediation skills

· Ability to develop and maintain relationships with community partners and outside agencies

· Ability to manage multiple projects concurrently and be flexible with priorities

· Demonstrated ability to develop and maintain priorities and meet established deadlines

· Exceptional organizational skills

· High level of flexibility and ability to prioritize appropriately

· Ability to work with people of diverse socio-economic and cultural backgrounds

· Understanding of and sensitivity to the needs of the homeless population

· Understanding of and sensitivity to the needs of people with mental illness


· Desire to continually develop skills and increase knowledge through lifelong traditional and experiential learning

· Strong sense of accountability

· value being part of a coordinated team

· Demonstrate a client-centered approach

· Exhibit leadership qualities (e.g., modeling desired behaviors, empowering others to act, celebrating accomplishments, etc.)

· High level of professionalism with internal and external audiences

· High level of cultural awareness, responsiveness, and competency

· Enjoy providing hands-on instruction in basic living and financial skills


· Clean driving record, valid CA Driver's License, and current auto insurance

· Reliable personal vehicle

· Ability to lift up to 30 lbs. on occasion


We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.

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  • Location
    San Jose, California
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