Case Manager EIH Rohnert Park

Sonoma County · Rohnert Park , California
Department Sonoma County
Employment Type FT/PT
Minimum Experience Mid-level
Compensation 24.00

Position:                                  Case Manager

Location:                                 6050 Labath Avenue, Rohnert Park  

Employment Type:                   Regular Full Time, Non-Exempt

Compensation:                         $24 Hourly


Program Summary:


HomeFirst will operate the first EIH property in Rohnert Park (RP). The site will be an adult referral-based only program with no drop-in services provided. The EIH RP site will consist of 60 adult sleeping units with access to community restrooms, showers, and a community space that consists of a shared kitchen, computer lab, pet area, and vehicle parking. The EIH RP site will offer a variety of supportive services, community engagement, and direct contributions to help each participant achieve stable housing. The EH RP site will be fully staffed and operate seven days per week, 24 hours per day, 365 days a year.


Support Services onsite include access to 24/7 operations staff, case management, workshops, linkage to clinical services, and local resources. Additionally, HomeFirst will engage the surrounding community to become involved in the EIH programs and be good neighbors.



HomeFirst case management staff will provide case management support designed to help participants access permanent housing. Case management support will include the development of an individualized housing plan with each participant to identify goals the participant may have in their journey to permanent housing. Case Managers will offer ongoing, regularly scheduled case management sessions to assist the participant in obtaining the resources and services required to meet their housing goals. For those individuals already

assigned a Case Manager through other providers, the Case Manager will supplement and support the service plan developed by the other agency and ensure coordination of services, and aid in the transition to permanent housing.

Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast-paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing serious mental illness or may be intoxicated.


HomeFirst is a culturally diverse company in a similarly diverse community, and the Bridge Housing Services Director desires to work with people from a variety of social and economic backgrounds. To that end, the Bridge Housing Services Director cultivates a connected and mutually supportive team.


Duties / Responsibilities:

Direct Client Service (70%)  

  • Welcome agency guests into the facility including program participants, volunteers, and staff
  • Maintain a caseload providing case management and other direct services to all program participants
  • Work with program participants to develop and implement an individual case management plan and provide support to help them achieve their goals
  • Provide community-based case management services to program participants
  • Collaborate with community partners regarding support services for program participants
  • Collaborate with Resident Advocates and external service teams to ensure comprehensive services are provided to program participants
  • Partner with external service providers to support program participants in reaching identified housing goal
  • Conduct client intake including VISPDAT and needs assessment
  • Conduct EIH program orientation with program participants and the external services team
  • Communicate any program participant challenges and success with the external service team
  • Utilizes supervision appropriately, maintains open lines of communication, and provides updates on intake activity
  • Maintains thorough, accurate records of case management activities with every program participant, as required by grant contracts and internal compliance
  • Provides support services that employ a Critical Time Intervention (CTI) model and Strength Based approach
  • Monitor participant’s activities to ensure that they are compliant with program requirements
  • Participate in Case Conferencing to support program participants in reaching personal and housing goals
  • Transition program participants to the next appropriate level of care
  • Knows and implements agency and program policies and procedures
  • Properly reports any suspected cases of abuse
  • Maintains professional relations and conduct
  • Meets regularly with program participants at a frequency determined by the client's needs





  • Documents, via progress notes in HMIS, all case management activity within 3 business days and maintains all other case file paperwork and documentation
  • Participates in ongoing analysis of and program alignment with industry best practices
  • Proactively and consistently improves the quality and effectiveness of program services
  • Complete and submit incident reports, behavioral contracts, and gross violations as needed
  • Conducts ongoing re-assessments of the resident’s needs and status, and documents assessment in HMIS




  • Attends all meetings relevant to this position
  • Assists with office-related tasks as needed
  • Assists with other duties as assigned


Minimum Qualifications:

  • Bachelor’s degree and relevant experience in non-profit agencies (Bachelor’s degree may be substituted by 2 years of case management experience)
  • Sensitivity to the needs of unhoused individuals
  • Experience working with an unhoused population



Skills, Abilities, and knowledge:

  • Proven ability to develop client service or housing plans
  • Experience in developing relationships with community partners and external agencies
  • Ability to work with people of diverse social backgrounds, strong interpersonal skills
  • Strong written and oral communication skills
  • Working knowledge of Microsoft applications, email, and the internet, and able to learn data entry using web-based database systems
  • Work effectively within a team
  • Strong sense of accountability
  • Strong customer service skills
  • Ability to multitask efficiently
  • Knowledge of local social service resources/providers
  • Effective problem-solving skills
  • Excellent organizational skills and ability to complete tasks
  • Ability to meet deadlines and complete multiple tasks in a timely manner
  • Must be able to work under pressure, handle stressful situations, and maintain flexibility
  • Ability to present oneself and the agency professionally to internal and external audiences



  • Able to perform sedentary work;
  • Able to lift up to 30 lbs. on occasion;
  • Ability to use keyboard and read computer screens for extended periods;
  • Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;


Benefits of joining the HomeFirst team

  • Professional growth opportunities within the organization
  • 100% medical coverage for employees with an opportunity to add dependents at a shared cost
  • 401k match up to 4%
  • 11 observed Holidays
  • Generous PTO, accrual begins with 120 hours annually and increases with tenure
  • 4 hours of Community Engagement are provided annually
  • Access to our Emergency Assistance Program (EAP) services
  • Pet Insurance options are available




About HomeFirst Services:

Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services.  We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.


HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County. 


Services include:

  • Homelessness prevention
  • Emergency and cold-weather shelters
  • Comprehensive Veterans’ Services
  • Rapid Rehousing programs
  • Bridge Housing Communities
  • Emergency Interim Housing
  • Affordable permanent housing
  • Permanent Supportive Housing
  • Street-based outreach


HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

Thank You

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  • Location
    Rohnert Park , California
  • Department
    Sonoma County
  • Employment Type
  • Minimum Experience
  • Compensation