Program Manager-Emergency Housing Division

EIH · San Jose, California
Department EIH
Employment Type Full-Time
Minimum Experience Senior Manager/Supervisor
Compensation $91K

Position: Manager of Emergency Interim Housing

Location: Rue Ferrari

Employment Type: Regular Full Time, Exempt

Compensation: 91K

HomeFirst Services takes pride in its safety values, wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.


Program Summary:

This Manager of Emergency Interim Housing will oversee HomeFirst’s case management and support services in interim housing programs within the Emergency Housing Division. This Division encompasses all programs serving individuals and families who are homeless and seeking immediate temporary housing or shelter options. Under the guidance of the agency’s Director of Interim Housing Services and Vice President (VP) of Emergency Housing Division, this Manager oversees case management and support services programs in temporary housing and/or shelter settings, such as shelter-based transitional housing programs, shelter case management services, and others.


The goal of case management and support services programs is to provide client-centered services that promote exits to permanent housing through various strategies, including support in accessing time-limited subsidies, benefit application, increasing income, family reunification, housing problem solving, and linkage to health and community resources, etc.



With the guidance and direction of the Director of Interim Housing, the Manager of Emergency Interim Housing will support the program through the following activities:

  • Participates in program design and development
  • Participates in creating policies and procedures manuals
  • Recruits, hires, trains, and supervises program staff
  • Provides regular one-to-one supervision with team members as well as conducts team meetings
  • Provides tracking and reporting for multiple programs
  • Works to build external partnerships to ensure the highest level of service possible
  • Coordinates activity and bed capacity with external partners as necessary
  • Ensures program staff adhere to program goals, objectives, and practices
  • Initiates and participates in outreach activities as necessary
  • Leads/facilitates large group meetings and discussions for both program participants and community stakeholders
  • Secures all necessary supplies for multiple programs
  • Ensures enrollments, assessments, intakes, and other program participant documentation is taken care of and properly kept in compliance with HomeFirst standards;
  • Complete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities
  • Make timely and accurate decisions in emergency or crisis situations with particular awareness of the need for the safety of all program participants, staff, or volunteers involved
  • Know and follow agency and program policies and procedures
  • Responsible for the implementation and monitoring of services contracts and deliverables identified within multiple contracts
  • Assist in the development of Case Managers’ professional growth
  • Attends community meetings as needed and represents HomeFirst in a professional manner;
  • Other duties as assigned


This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.


  • The Manager of Emergency Interim Housing is relentless in their commitment to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through thoughtful, strategic program design and a scientific approach to performance improvement. Their participation in the continuous testing, analysis, and refinement of programs reflects their personal pursuit of excellence in all that they do.  


  • The Manager of Emergency Interim Housing is able to navigate the competing demands of internal and external stakeholders and balances their passion for service with developed business acumen


  • HomeFirst is a diverse company in a diverse field, and the Manager of Emergency Interim Housing desires to work with people from a variety of social and economic backgrounds. 



Minimum Qualifications:

Required qualifications:

  • Bachelor’s degree in Social Services or related field (Bachelor's degree may be substituted by 4 years of social services experience, in addition to the requirement below);
  • Minimum 2 years-management experience within the social services or non-profit sector;
  • Minimum 1 year of progressive management experience, overseeing staff and programs across multiple sites:
  • 1 year of experience working in emergency homeless services, management capacity


Desired qualifications:

  • Preferred experience in working with the homeless and a demonstrated understanding of Housing First as a model to end homelessness.
  • Clear understanding of governmental grants including program and financial requirements
  • Demonstrated ability to develop and maintain priorities and meet established deadlines;
  • High level of flexibility and ability to prioritize appropriately;
  • Demonstrated ability to manage conflict through a trauma-informed lens
  • Highly developed communication skills, including demonstrated ability to communicate with a wide variety of people, including those who may be experiencing serious mental illness or who may be intoxicated, and to effectively manage conflict.



  • Able to perform sedentary work;
  • Able to lift up to 30 lbs. on occasion;
  • Ability to use keyboard and read computer screens for extended periods;
  • Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;


Benefits of joining the HomeFirst team:

  • Professional growth opportunities within the organization
  • 100% medical coverage for employees with an opportunity to add dependents at a shared cost
  • 401k match up to 4%
  • 11 observed Holidays
  • Generous PTO, accrual begins with 120 hours annually and increases with tenure
  • 4 hours of Community Engagement provided annually
  • Access to our Emergency Assistance Program (EAP) services
  • Pet Insurance options available



About HomeFirst Services:

Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services.  We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.


HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County. 


Services include:

  • Homelessness prevention
  • Overnight Warming Locations (OWLs) Emergency and cold-weather shelters
  • Comprehensive Veterans’ Services
  • Rapid Rehousing programs
  • Bridge Housing Communities
  • Emergency Interim Housing
  • Affordable permanent housing
  • Permanent Supportive Housing
  • Street-based outreach services



HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

Thank You

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  • Location
    San Jose, California
  • Department
  • Employment Type
  • Minimum Experience
    Senior Manager/Supervisor
  • Compensation