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HomeFirst Services

Case Manager- SSVF

SFLC – Santa Clara, California
Department SFLC
Employment Type Full-Time
Minimum Experience Experienced
Compensation DOE

POSITION:                                         Case Manager

PROGRAM/LOCATION:                   Supportive Services for Veterans Families (SSVF)/

                                                          Sobrato Family Living Center (SFLC), Santa Clara, CA

SUPERVISOR:                                  Program Coordinator

STATUS:                                           Full-time/Non-exempt




The goal of HomeFirst’s Supportive Services for Veterans Families (SSVF) project is to provide housing stability to homeless and at-risk veteran households in the County of Santa Clara, CA. The agency’s SSVF project will achieve this goal by providing veteran participants with comprehensive supportive services to help them maintain or attain permanent housing.  Intensive, individualized case management services coupled with targeted financial assistance assist clients to avert homeless episodes and attain housing.



Direct Services (70%)

Maintain a case load as a case manager for veterans providing intensive case management and other direct service to clients

Provide community-based case management services to program participants

Refer client to eviction defense legal services as appropriate

Work with individual landlords and other team members, as appropriate, to address client tenancy issues/problems

With the Program Coordinator, maintain accurate records of financial support given to clients and process financial assistance requests in a timely manner

Collaborate with community partners regarding support services for clients

Utilize supervision appropriately, while maintaining open lines of communication and providing updates on intake activity

Know and implement agency and program policies and procedures

Properly report any suspected cases of abuse

Maintain professional relations and conduct

Maintain thorough, accurate records of case management activities with every program participant, as required by grant contracts

Conduct client intake per HomeFirst and VA requirements

Work with program participants to develop and implement an individual case management plan and provide support to help them achieve their goals

Engage in community-wide coordinated entry and master listing efforts

Meet regularly with program participants at a frequency determined by the clients’ needs

Provide appropriate referrals to other community services

Assist with other duties assigned


Documentation (20%)

Document, via HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation

Maintain up-to-date internal service tracking records

Participate in ongoing analysis of and program alignment with industry best practices

Proactively and consistently improve the quality and effectiveness of program services

Conduct ongoing re-assessments of the clients’ needs and self-sufficiency, and document assessment in HMIS

General (10%)

Attend all meetings and required trainings relevant to this position

Assist with office-related tasks as needed




Education and Experience

Bachelor’s degree in Social Work or a related human services field required and a minimum of 1 year of relevant work experience  (Bachelor’s degree may be substituted by a high school diploma or GED and an additional 2 years of relevant work experience)

MSW preferred

Skills, Abilities, and Knowledge

US Military Veteran is desired but not required

Strong written and oral communication skills

Experience in developing relationships with community partners and outside agencies

Ability to manage multiple projects concurrently and be flexible with priorities

Demonstrated ability to develop and maintain priorities and meet established deadlines

Exceptional organizational skills

Proficient with Microsoft Office suite

Strong sense of accountability

Ability to present oneself and the agency professionally to internal and external audiences

Ability to work as a member of a team

Ability to work with people of diverse socio-economic backgrounds

Strong understanding of Veteran issues

Understanding of and sensitivity to the needs of the homeless

Preference for extensive field work over office-based work

Enjoy providing hands-on instruction in basic living and financial skills


Valid CA driver license and auto insurance

Reliable personal vehicle

Ability to lift up to 30 lbs. on occasion

Ability to visit clients in their homes, which may require walking upstairs



We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.


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  • Location
    Santa Clara, California
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