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HomeFirst Services

Case Manager- Re-Entry RRH

SH – San Jose, California
Department SH
Employment Type Full-Time
Minimum Experience Mid-level
Compensation DOE

POSITION:                                Case Manager 

PROGRAM/LOCATION:        Re-Entry Rapid Re-Housing/Sobrato House Youth Center, San Jose, CA


  Program Coordinator      


  Full-time, Non-exempt



The goal of HomeFirst’s Re-Entry Rapid Re-Housing (RRH) program is to provide housing stability to homeless individuals who have been involved in the criminal justice system in the County of Santa Clara, CA. The agency’s Re-Entry RRH program will achieve this goal by providing participants with comprehensive supportive services through outreach and engagement, intensive, individualized case management, housing search, employment support, and temporary financial assistance.



Direct Service (70%)

>Maintain a case load as a case manager, providing intensive case management and other

direct service to clients

>Work with program participants to develop and implement an individual case management

and budgeting plan; provide comprehensive support to help client achieve their set goals

>Meet regularly with program participants at a frequency determined by the clients’ needs

>Maintain thorough, accurate records of case management activities with every program

participant, as required by grant contracts

>Properly report any suspected cases of abuse

>Conduct and complete all necessary documentation pertaining to HomeFirst and Re-Entry

RRH compliance and requirements 

>Maintain accurate records of financial support given to clients and process financial

assistance requested in a timely manner

>Conduct outreach for individuals referred and those connected to the Re-Entry Center

>Collaborate with team members to provide participants wrap-around support services

>Establish and maintain productive working relationships with other departments 

>Provide appropriate referrals to external community services

>Collaborate with community partners regarding support services for participants

>Communicate effectively with Re-Entry staff and probation/parole officers

>Engage in community-wide coordinated assessment efforts and documentation

>Maintain professional relations and conduct with partners and external providers

>Know and implement agency and program policies and procedures

>Meet the program service delivery goals and outcomes

>Utilize supervision appropriately, while maintaining open lines of communication and

providing updates on participants and documentation

>Work with individual landlords and other team members, as appropriate, to address client

tenancy issues/problem(s)

>Refer client to eviction defense legal services as appropriate

>Provide case management sessions in client’s home and within the community as needed

>Assist with other duties assigned         


Documentation (20%)

>Document, via HMIS, all direct services provided to guests within 3 business days and

      maintain all other case file paperwork and documentation

>Conduct ongoing re-assessments of the clients’ needs and self-sufficiency, and document

assessment in HMIS

>Maintain up-to-date internal service tracking records

>Participate in ongoing analysis of and program alignment with industry best practices

>Proactively and consistently improve the quality and effectiveness of program services


General (10%)

>Attend meetings, workshops and trainings as needed

>Assist with office-related tasks as needed




Education and Experience

   Bachelor’s degree in Social Work or a related human services field required  (Bachelor’s degree may be substituted by a high school diploma or GED and 2 years of relevant work experience)

   MSW preferred

Skills, Abilities, and Knowledge

>Strong written and oral communication skills

>Exceptional organizational skills

>Proficient with Microsoft Office suite

>Ability to work with people of diverse socio-economic backgrounds

>Experience in developing relationships with community partners and outside agencies

>Ability to manage multiple projects concurrently and be flexible with priorities

>Demonstrated ability to develop and maintain priorities and meet established deadlines

>Ability to work as a member of a team

>Ability to present oneself and the agency professionally to internal and external audiences

>Strong understanding of Re-Entry issues

>Preference for extensive field work over office-based work

>Enjoy providing hands-on instruction in basic living and financial skills

>Understanding of fair housing law and tenants’ rights and responsibilities

>Understanding of and sensitivity to the needs of the homeless

>Understanding of and strong adherence to social work ethics


>Strong sense of accountability

>Demonstrate that the work is client-centered

>Valid CA driver license and auto insurance

>Reliable personal vehicle

>Able to lift up to 30 lbs. on occasion

>Ability to visit clients in their homes, which may require walking upstairs

>Able to work evenings and weekends as needed




We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.


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    San Jose, California
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