HomeFirst Services logo

HomeFirst Services

Diversion Specialist

– San Jose, California
Employment Type Full-Time
Minimum Experience Experienced
Compensation DOE

POSITION:                                              Diversion Specialist

PROGRAM/LOCATION:                         Outreach/San Jose, CA

SUPERVISOR:                                        Program Coordinator

STATUS:                                                 Full-time/Non-exempt




HomeFirst Citywide Outreach and Shelter Project consist of Outreach Specialists and a Diversion Specialist.  The Diversion Specialist staffs the Homeless Helpline and screens callers/emails to determine needs and diversion intervention as appropriate.  The Diversion Specialist determines eligibility and provides diversion strategies for those at risk of losing their current housing.  The Diversion Specialist supports adults and families to resolve their housing crises through open conversation and rapid resolutions approach.  Diversion strategies include identifying and accessing alternatives to entering emergency shelters to resolve immediate housing crisis and avoid entering homelessness.



Direct Service 80%

>Staff the HomeFirst Homeless Helpline

>Support individuals with property retrieval after an abatement via Homeless Helpline

>Provide inclement weather information via Homeless Helpline (Overnight Warming Locations)

>Determine Diversion eligibility and assist individuals in asseing their housing needs

>Use strength-based case management approach

>Link to natural supports system 

>Apply conflict resolution and mediation to preserve current housing

>Maintain a safe and secure environment for all participants

>Support in credit repair, budgeting and financial literacy

>Financial assistance (utilities, moving costs, transportation, car repairs, rental subsidy, etc.)

>Provide information and referral to community services such as employment counseling, health care, mental health services, etc.

>Transport clients, in an agency vehicle, to appropriate destinations/appointments

>Support with EAN applications and referrals, request internal financial assistance as appropriate

>Use motivation and influence to divert individuals/families to available resources

>Assist clients with accessing public benefits and assistance as appropriate

>Make timely and accurate decisions in emergency or crisis situations with awareness of need for safety of all clients, staff, or volunteers involved

>Provide excellent customer service when staffing HomeFirst Homeless Helpline 

>Establish and maintain professional working relationships with external agencies/providers

>Weekend and after-hours support required when requested from partners and funders  


General 20%

>Document, via progress notes in HMIS, all direct service provided within 3 business days and maintain all other case file paperwork and documentation

>Maintain thorough, accurate records of program activities with every program participant, as required by grant contracts

>Utilize supervision appropriately, maintaining open lines of communication and providing updates on activities regularly

>Know and follow agency and program policies and procedures

>Properly report any suspected cases of abuse

>Participate in on-going analysis of and program alignment with industry best practices

>Other duties as assigned



Education and Experience

>Bachelor’s degree in Social Work or related human services field and a minimum of 1 year of relevant work experience (Bachelor’s degree may be substituted by a high school diploma or GED and an additional 2 years of relevant work experience)


Skills, Abilities, and Knowledge

>Having personal or professional experiences with homelessness

>Experience assisting low and very low-income population access affordable housing

>Knowledge and understanding of community resources and human services

>Understanding of and sensitivity to the needs of the homeless

>Commitment to increasing the housing stability and self-sufficiency of participants

>Strong verbal and written skills; multiple languages desirable

>Good problem-solving skills and the ability to prioritize multiple tasks

>Ability to work with people of diverse social backgrounds and professional rank

>Demonstrated effective communication skills

>Initiative, flexibility, and the capacity to respond effectively in all situations

>Good collaboration skills and the ability to work independently with limited supervision

>Ability to work as part of a diverse team

>Basic computer skills, including knowledge of MS Office applications and the internet


>Clean driving record, Valid CA driver license, reliable transportation, and legally required   insurance




We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the countys largest homeless services center.  Imore than 35 years of experience, weve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.


Thank You
Your application was submitted successfully.
Apply for this Job
  • Location
    San Jose, California
  • Employment Type
  • Minimum Experience
  • Compensation
  • Powered by