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HomeFirst Services

Program Coordinator- OWL

– San Jose, California
Employment Type Full-Time
Minimum Experience Experienced
Compensation $55-65K/year, DOE

POSITION:                                  Program Coordinator

PROGRAM/LOCATION:             Overnight Warming Locations/San Jose, CA

SUPERVISOR:                           Emergency Shelter Services Director

STATUS:                                     Full-time/Exempt




HomeFirst is embarking on a project in partnership with the City of San Jose’s Housing Department to operate a nightly Overnight Warming Locations (OWL) pilot program.  The target populations for this program are vulnerable, chronically homeless individuals who are living on the streets or in encampments in San Jose. The Overnight Warming Locations will operate at local Community Centers and Libraries and would allow homeless individuals access to sleeping accommodations, restrooms, and food each night. The OWL sites would be open to the public from approximately 8pm-8am each night.  Program staff would be required to set-up and break-down each site daily, allowing the facility to return to regularly scheduled programming during the day.

OWL is currently in operation, but it is only in operation during extreme weather, as directed by the City of San Jose’s Housing Department. This new pilot program will allow OWL to operate on a nightly basis, year-round. Primary work schedule for this Program Coordinator will be in the evening hours.



With the guidance and direction of the Emergency Shelter Services Director, the Program Coordinator will support the program through the following activities:

>Participate in program design and development

>Participate in the development and upkeep of a program operations manual

>Participate in creating policies and procedures

>Recruit, hire, and supervise OWL staff

>Assist in training program staff

>Ensure sufficient scheduling for OWL is in place

>Coordinate activity with external partners as necessary

>Ensure program staff adhere to program goals, objectives, and practices

>Provide tracking and reporting for the project

>Initiate and participate in outreach activities as necessary

>Ensure facilities for OWL are set-up, taken down, and properly cleaned

>Ensure contracted partners fulfill agreed-upon duties

>Secure all necessary supplies

>Ensure assessments are conducted, as appropriate, to determine client vulnerability, self-sufficiency, and appropriate housing or service program referral and/or placement

>Complete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities

>Connect or refer clients to additional services

>Make timely and accurate decisions in emergency or crisis situations with particular awareness of the need for safety of all clients, staff, or volunteers involved

>Know and follow agency and program policies and procedures

>Other duties as assigned



Education and Experience

>High school diploma or GED; Bachelor’s degree in Social Work or related field preferred

>Minimum of 2 years of experience in leadership role

>At least 2 years of experience supporting the homeless community


Skills, Abilities, and Knowledge

>Ability to lift and carry supplies (usually in a backpack, up to 40 lbs.)

>Understanding of and sensitivity to the needs of the homeless

>Strong verbal and written skills; multiple languages desirable

>Good problem solving skills and the ability to prioritize multiple tasks

>Ability to work with people of diverse social backgrounds and professional rank

>Demonstrated communication skills

>Knowledge and understanding of community resources and human services

>Good collaboration skills and the ability to work independently with limited supervision

>Basic computer skills, including knowledge of MS Office applications and the Internet

>Able to work evening shifts



>Clean driving record

>Valid CA driver license and legally required insurance

>Reliable transportation




We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.


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  • Location
    San Jose, California
  • Employment Type
  • Minimum Experience
  • Compensation
    $55-65K/year, DOE
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