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HomeFirst Services

Program Coordinator- BHC

BHC site – San Jose, California
Department BHC site
Employment Type Full-Time
Minimum Experience Manager/Supervisor
Compensation $65K-75K/year, DOE

POSITION:                                 Program Coordinator

PROGRAM/LOCATION:             Bridge Housing Communities/San Jose, CA

SUPERVISOR:                           Support Services Director

STATUS:                                     Full-time, Exempt        




HomeFirst is embarking on a new project in partnership with the City of San Jose’s Housing Department to operate the Bridge Housing Communities (BHC) pilot program.  The BHC program, commonly referred to as the “Tiny Homes” project, will serve homeless individuals in newly developed communities in San Jose.  Each community will consist of 40 sleeping units (aka Tiny Homes), shared restrooms, laundry, showers, and kitchen in a centralized building, along with a multi-purpose room and HomeFirst staff office space.  

HomeFirst will manage the property and offer on-site support services to the individuals residing at the BHC.  Additionally, HomeFirst will engage the surrounding community to become involved in the BHC program.  The target population for this program is individuals currently enrolled in Rapid Rehousing Programs (a county-wide program designed to quickly house homeless individuals and families with short-term rental subsidies), with either HomeFirst or other service providers. Individuals participating in the BHC program are offered interim housing in one of the BHC locations, usually for less than 4 months, while they secure permanent housing with the support of their Rapid Rehousing (RRH) case manager.  Services offered on-site will be designed to supplement services being provided by the individual’s RRH case manager.  



With the guidance and direction of the Support Services Director, the Program Coordinator will support the program through the following activities:

>Participate in program design and development

>Participate in the development and upkeep of a program operations manual

>Participate in creating policies and procedures

>Recruit, hire, and supervise program staff

>Assist in training program staff

>Ensure each BHC location is fully staffed (24-hour operation)

>Coordinate activity with external partners as necessary

>Ensure program staff adhere to program goals, objectives, and practices

>Provide tracking and reporting for the project

>Initiate and participate in outreach activities as necessary

>Lead/facilitate large group meetings and discussions for both program residents and community stakeholders

>Ensure facilities are properly managed, including the upkeep of the grounds

>Ensure contracted partners fulfill agreed-upon duties

>Secure all necessary supplies

>Ensure resident enrollments, assessments, intakes, and other client documentation is taken care of and properly maintained

>Complete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities

>Make timely and accurate decisions in emergency or crisis situations with particular awareness of the need for safety of all clients, staff, or volunteers involved

>Know and follow agency and program policies and procedures

>Other duties as assigned



Education and Experience

>Bachelor’s degree in Social Work or related field (degree can be substituted with 2 years of social services experience, in addition to the minimum requirements below)

>Minimum of 2 years of experience in leadership role, including supervision of staff in a social services setting

>At least 2 years of experience supporting the homeless community


Skills, Abilities, and Knowledge

>Excellent public speaking skills a must

>Excellent communication skills, both written and verbal

>Ability to lift and carry supplies (usually in a backpack, up to 40 lbs.)

>Understanding of and sensitivity to the needs of the homeless

>Good problem solving skills and the ability to prioritize multiple tasks

>Ability to work with people of diverse social backgrounds and professional rank

>Knowledge and understanding of community resources and human services

>Good collaboration skills and the ability to work independently with limited supervision

>Basic computer skills, including knowledge of MS Office applications and the Internet



>Clean driving record

>Valid CA driver license and legally required insurance

>Reliable transportation




We serve more than 4,000 adults, veterans, families, and youth each year at more than seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

 HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.


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  • Location
    San Jose, California
  • Department
    BHC site
  • Employment Type
  • Minimum Experience
  • Compensation
    $65K-75K/year, DOE
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