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HomeFirst Services

Resident Advocate

BHC site – San Jose, California
Department BHC site
Employment Type Full-Time
Minimum Experience Mid-level
Compensation DOE

POSITION:                                 Resident Advocate

PROGRAM/LOCATION:          Bridge Housing Communities (BHC) San Jose, CA

SHIFT:                                            Day, Swing

SUPERVISOR:                             BHC Program Coordinator

STATUS:                                        Full-time/Part-time, Non-exempt

 

PROGRAM SUMMARY:

The Bridge Housing Communities (BHC) program will provide interim housing opportunities to unhoused adults in a safe, private, and secure environment. Program participants will be empowered to build stability and self-sufficiency while bridging from homelessness to permanent housing. 

Two BHC sites will operate in San Jose, each consisting of 40 single adult sleeping cabins and community space that will include a common shower, restrooms, kitchen, working space, pet area, storage and vehicle parking. Each site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.

 

DUTIES/RESPONSIBILITIES:

Direct Client Service (90%)

>Responsible for the care, safety and supervision of program participants and guest

>Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members

>Check guests into and out of the facility using the Homeless Management Information System (HMIS)

>Complete intake of potential participants including thorough and accurate VI-SPDAT assessments

>Work with participants to design a personalized housing plan to identify their specific service needs

>Provide direct guest support with developing, updating, and reassessing housing plans

>Make timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies

>Lead weekly workshops for participants on-site

>Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable

>Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model

>Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed

>Provide information, referrals, housing resources, and program support to program participants

>Distribute clothing, linens, toiletries, and any other items supplied by the program

>Inspect cabins and complete inspection sheets on-site

>Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator in a timely manner

>Conduct cabin, facility, and perimeter checks

>Assist with set-up and break-down for any special events or activities

>Complete and file all paperwork in a timely manner

>Maintain professional conduct, attitude and appearance

>Communicate to and delegate tasks to next shift

>Maintain confidentiality regarding clients, personnel and other internal agency affairs

>Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community

>Maintain compliance with agency/BHC site policies and procedures

>Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention

>Committed to treat each BHC guest with respect and dignity

>Demonstrated conflict resolution skills

 

General (10%)

>Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public

>Assist with office-related tasks as needed

>Attend all mandatory meetings, workshops, and trainings

>Perform other general duties as assigned

 

QUALIFICATIONS:

Education and Experience

>AA degree (or equivalent of 2 years of higher education) or two years of field experience in social services

>Experience working with unhoused individuals preferred

 

Skills, Abilities, and Knowledge

>Proven ability to develop client service or housing plans

>Ability to work with people of diverse social backgrounds; strong interpersonal skills

>Strong written and oral communication skills

>Working knowledge of Microsoft applications, email, and internet, and able to learn data entry using web-based database systems

>High level of flexibility and ability to prioritize appropriately

>Work effectively within a team

>Strong sense of accountability

>Strong customer service skills

>Ability to multitask efficiently

>Advocacy and case management skills

>Knowledge of local social service resources/providers

>Effective problem-solving skills

>Demonstrate strong leadership skills

>Excellent organizational skills and ability to complete tasks

>Reliable; excellent punctuality and attendance for scheduled work shifts

>Ability to work flexible hours, especially nights, weekends and overnights.  Must be available by telephone, on-call, and as needed during employee’s scheduled availability

>Able to take initiative and work independently and productively with minimal supervision

>Ability to meet deadlines and complete multiple tasks in a timely manner

>Ability to maintain professional conduct, attitude, and appearance at all times

Must be able to work under pressure, handle stressful situations, and maintain flexibility

Other

>Ability to regularly lift up to 30 lbs.

>Sensitivity to the needs of unhoused individuals and families

>Desire to continually develop skills and increase knowledge

 

ABOUT THE AGENCY:

HomeFirst is a leading provider of services, shelter and housing opportunities to the homeless and those as risk of homelessness in Santa Clara County.  We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center.   In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

Home First is an equal opportunity employer and considers qualified applicants for employment   without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.

 

*LOCAL APPLICANTS ONLY

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  • Location
    San Jose, California
  • Department
    BHC site
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    DOE
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